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Naïma Lachhab
Copywriter
August 18, 2022
4 things IT professionals really want to say to their end-users
IT professionals are only human. And sometimes, all they want is to be brutally honest. Here are 4 things IT professionals really want to say.
August 9, 2022
5 IT tasks you should be automating
Automation is a major trend for IT departments. But what does automation look like in practice? Find out which 5 IT tasks you should be automating.
July 28, 2022
Why sustainable growth isn’t just about profit (and how TOPdesk does it)
When it comes to Corporate Social Responsibility, TOPdesk’s in it for the long haul. That’s why we’re 100% committed to sustainable growth. Find out how.
July 7, 2022
What IT departments can learn from B2C organizations
IT departments have nothing to do with B2C, right? Wrong. Find out what IT departments can learn from B2C organizations in this blog.
May 5, 2022
Are password resets draining your IT department?
Is your IT team spending all their time on password resets? You’re not the only ones. Automation deals with those pesky password resets for good.
March 17, 2022
Say goodbye to service desk stress
How can you say goodbye to service desk stress? Our 5 tips help you add value to your organization while making your employees happier at the same time.
March 8, 2022
Bridging tech’s gender gap: gender diversity at TOPdesk
Women are still underrepresented in the tech workforce. Find out how TOPdesk deals with gender diversity and how we can contribute to bridging the gap.
February 3, 2022
10 things you might not know about TOPdesk
Find out why we prefer Playmobil over Lego, the humble beginnings of our CEO and why we don’t mind saying no – even to potential customers. And more!
November 12, 2021
The 3 biggest advantages of modern ITSM tools for your service desk
Discover the 3 biggest advantages of modern ITSM solution for your IT service desk. ITSM tools improve efficiency and empower…
November 5, 2020
An example of a simple customer journey map
Ready to start customer journey mapping? Find out what happens when Oliver requests a laptop from your IT department with our simple customer journey map!
July 30, 2020
Office social distancing with Enterprise Service Management
Once you get to return to the office, service departments are key in accommodating office social distancing. Use these tips to make the return go smoothly.
July 16, 2020
Which Sesame Street character at the service desk are you?
Which Sesame Street character at the service desk are you? Take the quiz to find out and download our Microsoft Teams background for your next video call.
April 16, 2020
Go green or go home: Earth Day projects for your service teams
Curious how your service teams can help save the earth? We share 6 tips for Earth Day projects that’ll help your organization go green.
February 6, 2020
Utrecht University: Enterprise Service Management case
An Enterprise Service Management case in action: how Utrecht University embarked on their very own ESM journey – and what good it did them.
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November 29, 2021
Finding the right ITSM vendor: 5 questions to ask when shortlisting solutions
In this blog, we’ve compiled a list of 5 key questions to ask yourself when comparing ITSM providers, to help…
August 27, 2020
Find out where you stand with the TOPdesk Maturity Model
Transform the service departments in your organization into business partners and add continuous value with the TOPdesk Service Excellence Maturity Model.
March 4, 2021
The benefits of service desk automation
By leveraging service desk automation, service desk employees can spend their time doing what they do best: using their expertise…