Naïma Lachhab

Copywriter

In her role as Copywriter, Naïma works at the International Marketing and Communications department of TOPdesk. She specializes in thought leadership and content marketing and aims to provide readers of the TOPdesk blog with valuable service management content that they can use in their day-to-day work.

The 3 biggest advantages of modern ITSM tools for your service desk 

Discover the 3 biggest advantages of modern ITSM solution for your IT service desk, ITSM tools improve efficiency and empower your end-users.

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An example of a simple customer journey map

Ready to start customer journey mapping? Find out what happens when Oliver requests a laptop from your IT department with our simple customer journey map!

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Office social distancing with Enterprise Service Management

Once you get to return to the office, service departments are key in accommodating office social distancing. Use these tips to make the return go smoothly.

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All kinds of different characters at work at the service desk

Which Sesame Street character at the service desk are you?

Which Sesame Street character at the service desk are you? Take the quiz to find out and download our Microsoft Teams background for your next video call.

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Say goodbye to service desk stress

How can you say goodbye to service desk stress? Our 5 tips help you add value to your organization while making your employees happier at the same time.

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Working in a green environment

Go green or go home: Earth Day projects for your service teams

Curious how your service teams can help save the earth? We share 6 tips for Earth Day projects that’ll help your organization go green.

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Utrecht University: Enterprise Service Management case

An Enterprise Service Management case in action: how Utrecht University embarked on their very own ESM journey – and what good it did them.

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5 ITIL incident management best practices

How can your IT service desk create even more value? Stephen Mann shares five ITIL incident management best practices that’ll improve your IT service desk.

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Creating a knowledge base

Self-service and automation – some common questions answered

There’s been an ever-growing interest in self-service and automation the last few years. And that’s great! It has a ton of benefits for service desks. But some questions still arise: does it create new work? Will it take away my work? Find out the answers in this blog.

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The secret ingredients of successful organizational culture

Find out the secret ingredients of successful organizational culture that’ll make your employees thrive.

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