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Naïma Lachhab
Copywriter
Are password resets draining your IT department?
Is your IT team spending all their time on password resets? You’re not the only ones. Automation deals with those pesky password resets for good.
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Say goodbye to service desk stress
How can you say goodbye to service desk stress? Our 5 tips help you add value to your organization while making your employees happier at the same time.
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Bridging tech’s gender gap: gender diversity at TOPdesk
Women are still underrepresented in the tech workforce. Find out how TOPdesk deals with gender diversity and how we can contribute to bridging the gap.
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10 things you might not know about TOPdesk
Find out why we prefer Playmobil over Lego, the humble beginnings of our CEO and why we don’t mind saying no – even to potential customers. And more!
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The 3 biggest advantages of modern ITSM tools for your service desk
Discover the 3 biggest advantages of modern ITSM solution for your IT service desk. ITSM tools improve efficiency and empower your end-users.
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An example of a simple customer journey map
Ready to start customer journey mapping? Find out what happens when Oliver requests a laptop from your IT department with our simple customer journey map!
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Office social distancing with Enterprise Service Management
Once you get to return to the office, service departments are key in accommodating office social distancing. Use these tips to make the return go smoothly.
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Which Sesame Street character at the service desk are you?
Which Sesame Street character at the service desk are you? Take the quiz to find out and download our Microsoft Teams background for your next video call.
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Go green or go home: Earth Day projects for your service teams
Curious how your service teams can help save the earth? We share 6 tips for Earth Day projects that’ll help your organization go green.
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Utrecht University: Enterprise Service Management case
An Enterprise Service Management case in action: how Utrecht University embarked on their very own ESM journey – and what good it did them.
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Why your change process is too slow – and how to fix it
The change process can be long and tedious, slowing down your organization. Time to reinvent your CAB. Here’s how.
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ITIL problem management: can ITIL 4 finally fix the problem?
Many organizations only use ITIL problem management tools and techniques in a reactive way – usually in response to a major incident. And that’s a problem.
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Find out where you stand with the TOPdesk Maturity Model
Transform the service departments in your organization into business partners and add continuous value with the TOPdesk Service Excellence Maturity Model.
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