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Nicola van de Velde
Copywriter
4 ways Game of Thrones teaches us about customer experience
It’s been a couple years since the completion of HBO’s hugely successful series, Game of Thrones. If you haven’t seen it yet, don’t worry: We won’t spoil the ending for you! Instead, we’d like to share some surprising wisdom that the series’ characters impart about customer experience.
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What is swarming? Find out how it compares to the traditional three-tiered support model and why it’s more about culture than structure.
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How to improve collaboration between departments
Industry expert Doug Tedder explains how to improve collaboration between departments and takes away the main barriers.
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The votes are in: these are the best posts of 2019
Before we dive into this new decade, we’re taking a step back to look at the year that has passed. Here are the top IT Service Management stories of 2019.
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