Nicola van de Velde, author at TOPdesk Blog

Nicola van de Velde

Copywriter

In her role as Copywriter, Nicola works at the International Marketing and Communications department of TOPdesk. Among other things, she writes short copy for the TOPdesk website, videos, and online campaigns. Thanks to Nicola’s background in translating the TOPdesk software and technical manuals, she has extensive knowledge of the service management world and its software.

Service Culture

April 11, 2021

4 ways Game of Thrones teaches us about customer experience

It’s been a couple years since the completion of HBO’s hugely successful series, Game of Thrones. If you haven’t seen it yet, don’t worry: We won’t spoil the ending for you! Instead, we’d like to share some surprising wisdom that the series’ characters impart about customer experience.

Change Management

August 6, 2020

How to simplify your change management process

Change management processes can be overly complicated at times. Find out how to simplify your change management process and make it easier for everyone.