Nicola van de Velde, author at TOPdesk Blog

Nicola van de Velde

Copywriter

In her role as Copywriter, Nicola works at the International Marketing and Communications department of TOPdesk. Among other things, she writes short copy for the TOPdesk website, videos, and online campaigns. Thanks to Nicola’s background in translating the TOPdesk software and technical manuals, she has extensive knowledge of the service management world and its software.

Service Culture

April 11, 2021

4 ways Game of Thrones teaches us about customer experience

It’s been a couple years since the completion of HBO’s hugely successful series, Game of Thrones. If you haven’t seen it yet, don’t worry: We won’t spoil the ending for you! Instead, we’d like to share some surprising wisdom that the series’ characters impart about customer experience.

ITSM

October 11, 2022

What is ITSM? Everything you need to know about IT service management

If you’ve worked in IT for a while, you’ve probably heard the phrase ITSM mentioned a few times. But what does it mean? And how can ITSM benefit your organization? Here’s everything you need to know about ITSM.