Nicola van de Velde


In her role as Copywriter, Nicola works at the International Marketing and Communications department of TOPdesk. Among other things, she writes short copy for the TOPdesk website, videos, and online campaigns. Thanks to Nicola’s background in translating the TOPdesk software and technical manuals, she has extensive knowledge of the service management world and its software.

4 ways Game of Thrones teaches us about customer experience

It’s been a couple years since the completion of HBO’s hugely successful series, Game of Thrones. If you haven’t seen it yet, don’t worry: We won’t spoil the ending for you! Instead, we’d like to share some surprising wisdom that the series’ characters impart about customer experience.

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