Niek Steenhuis

Product Owner

Niek works as a Global Marketer and Product Owner at TOPdesk. He specializes in thought leadership and content marketing. Providing valuable content on the latest trends in IT Service Management and Enterprise Service Management and offering practical tips and tricks, Niek’s goal is helping service professionals excel at their work.

ITSM market trends 2022, from hybrid working to process hacking

Top 5 ITSM market trends for 2022

Discover the top 5 ITSM market trends for 2022, from employee experience in a hybrid workplace and automation to process hacking.

...

Read more
ITSM trends of the year 2021

Top 5 Service Management trends for 2021

Wondering what the top 5 service management trends will be in 2021? If so, look no further. Check out this blog to find out our expert predictions.

...

Read more

26 IT service management terms – from ABC to XLA

What do terms like RPA and SIAM mean? And how can they benefit service delivery? We collected a list of today’s most relevant IT service management terms.

...

Read more
Service level agreements

The top 5 ITSM trends for 2020

How will ITSM change this year? We collected the 5 most relevant ITSM trends 2020 that will change service management.

...

Read more
Three people in an informal meeting

6 articles on silo-breaking with Enterprise Service Management

Delivering great service requires collaboration between various departments. Enterprise Service Management (ESM). When you adopt an ESM approach, you force yourself to look at your services from your customer’s point of view.

...

Read more
Self-service stress at Dr Seuss’ service desk

Self-service stress at Dr Seuss’ service desk

After a self-service implementation, it’s never easy getting your customers to use your self-service features. Sometimes it’s even harder than getting people to try green eggs and ham. Welcome to Dr Seuss’ service desk.

...

Read more
ITSM trends

The 5 IT service management trends for 2019

What will happen in the ITSM world this year? Which new trends will pop up? And how will current trends develop? 5 ITSM trends from A.I. to ESM.

...

Read more
ITIL in practice: service desk employees taking calls

ITIL 4 is coming. What is it, and is it still relevant?

ITIL 4 has been launched. What will be changing? And is ITIL still relevant or not? We asked Bas Blanken, service management consultant & agile expert.

...

Read more

You might also be interested in

6 ways to boost your organization’s IT security

Keeping breaches at bay is a major priority for IT departments. Here are our 6 top tips for strengthening your organization’s IT security. 

...

Read more

Everything you need to know about ITSM automation

More and more IT departments are automating their service delivery – but what exactly is ITSM automation? Read this blog to find out. 

...

Read more

ITAM vs ITSM – how they differ and complement each other

Industry expert Stephen Mann dives into ITAM vs ITSM. What exactly is IT Asset Management (ITAM) and how does it relate to ITSM?

...

Read more