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Niek Steenhuis
Product Owner
December 22, 2021
Top 5 ITSM market trends for 2022
Discover the top 5 ITSM market trends for 2022, from employee experience in a hybrid workplace and automation to process…
December 17, 2020
Top 5 Service Management trends for 2021
Wondering what the top 5 service management trends will be in 2021? If so, look no further. Check out this blog to find out our expert predictions.
January 9, 2020
26 IT service management terms – from ABC to XLA
What do terms like RPA and SIAM mean? And how can they benefit service delivery? We collected a list of today’s most relevant IT service management terms.
December 5, 2019
The top 5 ITSM trends for 2020
How will ITSM change this year? We collected the 5 most relevant ITSM trends 2020 that will change service management.
July 11, 2019
6 articles on silo-breaking with Enterprise Service Management
Delivering great service requires collaboration between various departments. Enterprise Service Management (ESM). When you adopt an ESM approach, you force yourself to look at your services from your customer’s point of view.
March 7, 2019
Self-service stress at Dr Seuss’ service desk
After a self-service implementation, it’s never easy getting your customers to use your self-service features. Sometimes it’s even harder than getting people to try green eggs and ham. Welcome to Dr Seuss’ service desk.
January 3, 2019
The 5 IT service management trends for 2019
What will happen in the ITSM world this year? Which new trends will pop up? And how will current trends develop? 5 ITSM trends from A.I. to ESM.
November 1, 2018
ITIL 4 is coming. What is it, and is it still relevant?
ITIL 4 has been launched. What will be changing? And is ITIL still relevant or not? We asked Bas Blanken, service management consultant & agile expert.
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September 5, 2023
More efficient, customer-centric IT services? Try Lean Service Management
Struggling to keep up with customer expectations? Lean Service Management makes your IT services more efficient and customer-centric.
July 20, 2023
5 soft skills every IT team needs
Which skills do IT teams need in 2023? Spoiler alert: most of them aren’t technical. Here are the 5 soft skills IT departments need.
April 21, 2022
Self-service – some common questions answered
Self-service is a hot topic. And no wonder: it has great benefits for IT service desks. But will self-service take away work from the IT team? What kind of work does self-service create? And how does self-service affect IT professionals’ job satisfaction and customer experience? Let’s find out.