Nienke Best, author at TOPdesk Blog

Nienke Best

Product Owner Customer and Partner Solutions

Nienke is Product Owner of several TOPdesk solutions. Together with her team, she builds solutions for specific customer needs. Next to her role as Product Owner, Nienke is one of TOPdesk’s Facility Management Experts. She knows better than anyone how to employ tooling and automation to make life at the service desk easier for FM departments.

Onboarding

February 22, 2018

Creating an onboarding workflow in 2 hours

Are you looking to improve your onboarding process? In this post, I’ll explain how to work together to set up an onboarding workflow in just two hours.

Enterprise Service Management

May 17, 2017

6 steps from reactive to proactive Facilities Maintenance

Choose a proactive strategy and prevent common issues, reduce costs and improve your services. Here are six simple steps to switch to proactive maintenance.

Service Culture

March 25, 2021

7 life hacks for your service desk

Life at the service desk can get tricky. Feeling like pulling your hair out? Use these 7 life hacks to feel on top of the world again in no time.

Knowledge Management

March 18, 2021

The benefits of knowledge management for your service desk

What are the benefits of knowledge management for your service desk? Read why you should invest in KCS and calculate how much time it’ll save.

ITSM

March 4, 2021

The benefits of service desk automation

By leveraging service desk automation, service desk employees can spend their time doing what they do best: using their expertise to resolve complex calls.