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    Nienke Best

    Product Owner Customer and Partner Solutions

    Nienke is Product Owner of several TOPdesk solutions. Together with her team, she builds solutions for specific customer needs. Next to her role as Product Owner, Nienke is one of TOPdesk’s Facility Management Experts. She knows better than anyone how to employ tooling and automation to make life at the service desk easier for FM departments.

    Onboarding
    Employee creating a workflow in 2 hours

    Creating an onboarding workflow in 2 hours

    Are you looking to improve your onboarding process? In this post, I’ll explain how to work together to set up an onboarding workflow in just two hours.

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    By on February 22, 2018
    Enterprise Service Management
    Facility Management

    6 steps from reactive to proactive Facilities Maintenance

    Choose a proactive strategy and prevent common issues, reduce costs and improve your services. Here are six simple steps to switch to proactive maintenance.

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    By on May 17, 2017

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    Service Culture

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    Customer Journey
    The customer journey

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    Want to know the secret to improving your customer experience? Find out how customer journey mapping and customer journey touch points can help you.

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    By on April 9, 2020