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Nienke Kuijper

Customer Experience

3 tips for going beyond the perfect digital user experience
By Nienke Kuijper on September 24, 2020

There’s never been a greater digital training course than the coronavirus crisis, according to Steven van Belleghem, thought leader in the field of customer relationship transformation,...

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Customer Experience

Employee engagement and customer experience: a perfect match
By Nienke Kuijper on August 13, 2020

In the past decade, and especially in the past few months, digitalization has shifted from a novelty to the new norm. But technology isn’t the only thing that has changed: we have...

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