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Rob Haaring

Improve team collaboration on your service desk using personality tests
By Rob Haaring on June 20, 2019

Personality tests. Some swear by them, convinced that they improve team performance. Others consider them a complete waste of time. So, are personality tests worthwhile? And can they...

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Service Culture

Why you should help your service desk employees find new challenges
By Rob Haaring on April 25, 2019

Have your service desk employees hit the top of their learning curve? And don't you want all these talented service desk employees to leave for another employer? Then help them find a...

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Service Culture

Retaining your talent by waving them goodbye
By Rob Haaring on March 28, 2019

It happens. Your best database specialist decides to leave. Or the one service desk employee all your customers love. How do you respond? Are you happy for them? Or disappointed? How you...

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Service Culture

Creating your team: do you choose personality over skills?
By Rob Haaring on February 7, 2019

Hiring the right people is essential for creating a successful organization. But how do you hire the right people? When recruiting new colleagues, it’s essential to focus on their...

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