Rob Haaring

TOPdesk Chief Financial Officer

Before Rob became CFO, he was the Human Resources manager responsible for the HR strategy and employer branding and recruitment at TOPdesk. He firmly believes that a strong company culture that focuses on freedom, responsibility, and trust can make organizations successful. Rob’s main areas of interest are organizational culture, growth, and digital transformation.

Different kinds of personalities

Improve team collaboration using personality tests

Are personality tests worthwhile? And can they promote teamwork on your service desk? Our conclusion: they are useful, but not the be-all and end-all.

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Finding new challenges

Help your service desk employees find new challenges

Are you helping your employees find a new challenge within the company? If your service desk employees have grown, there’s a good chance that they will go to another employer. Don’t want your talents to leave? Help them to find a new challenge.

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Letting talent go

Retaining your talent by waving them goodbye

It happens. Your best database specialist decides to leave. Or the one service desk employee all your customers love. How do you respond? Are you happy for them? Or disappointed? How you respond makes all the difference for your success in managing and retaining talent in your organization.

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Employee onboarding in action

Creating your team: do you choose personality over skills?

When creating your team, do you choose personality over skills? Hiring the right people is essential for creating a successful organization. But how do you hire the right people? When recruiting new colleagues, it’s essential to focus on their personality, not just their skills.

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What is SIAM: Service Integration and Management?

Now that IT organizations are outsourcing more services, SIAM is becoming more and more relevant. But what exactly is SIAM? And does it really help?

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ITSM trends of the year 2021

Top 5 Service Management trends for 2021

Wondering what the top 5 service management trends will be in 2021? If so, look no further. Check out this blog to find out our expert predictions.

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Creating a knowledge base

Using forms in your self-service portal: 4 best practices

Can you improve the forms you use and make them more customer-centric? Find out how to improve your self-service portal with these best practices.

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