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Robbert Petterson

Recent posts by

Robbert Petterson, Service Management Consultant

8 November 2017

Why IT should be the driver behind strategic innovation

Research shows that organizations with IT focus are 20% more profitable than competitors. So there is evidence that IT should be more involved in strategic descisions, but the department is still too often seen as an expense. How do you bridge the gap between ambition and reality?

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13 April 2017

5 ways to collaborate across service departments and improve your services


Shared Service Management is an important development in the collaboration between an organization’s supporting services and it offers many advantages for the organization and the end user. Here are a few how-to's for sharing services in an easy way.

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