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Robbert Petterson

Service Management Consultant

ITSM Processes

Why IT needs to drive digital transformation
By Robbert Petterson on November 8, 2017

Research shows that organizations with IT focus are 20% more profitable than competitors. So there is evidence that IT should be more involved in strategic decisions, but the department...

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Enterprise Service Management

5 ways to collaborate across service departments
By Robbert Petterson on April 13, 2017

Shared Service Management is an important development in the collaboration between an organization’s supporting services and it offers many advantages for the organization and the end...

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