Robert van der Gulik

Managing Director TOPdesk Canada

Robert has over ten years of experience in service management and understands both sides of the coin. He started out in consultancy, introducing and implementing service management software, and worked as a service desk manager. Now, Robert manages TOPdesk Canada. He is especially knowledgeable about the pragmatic application of concepts like Agile and Lean with people as the main differentiators.

Lean Service Management: the solution to time wastage

Lean is all about optimizing customer value delivery and making processes as efficient as possible. How can Lean help you improve your service management?

Applying Agile Service Management at your service desk

There’s a lot of talk about agile. But does agile service management work? Or is the word simply meant to make service management sound cooler?

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