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Robert van der Gulik
Managing Director TOPdesk Canada
Lean Service Management: the solution to time wastage
Lean is all about optimizing customer value delivery and making processes as efficient as possible. How can Lean help you improve your service management?
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Applying Agile Service Management at your service desk
There’s a lot of talk about agile. But does agile service management work? Or is the word simply meant to make service management sound cooler?
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Bridging tech’s gender gap: gender diversity at TOPdesk
Women are still underrepresented in the tech workforce. Find out how TOPdesk deals with gender diversity and how we can contribute to bridging the gap.
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3 tips for going beyond the perfect digital user experience
How does your organization stand out from the crowd now that digitalization is the new normal? Thought leader Steven van Belleghem reveals his three tips!
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Self-service – some common questions answered
Self-service is a hot topic. And no wonder: it has great benefits for IT service desks. But will self-service take away work from the IT team? What kind of work does self-service create? And how does self-service affect IT professionals’ job satisfaction and customer experience? Let’s find out.
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