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Robert van der Gulik
Managing Director TOPdesk Canada
June 6, 2019
Lean Service Management: the solution to time wastage
Lean is all about optimizing customer value delivery and making processes as efficient as possible. How can Lean help you improve your service management?
August 4, 2017
Applying Agile Service Management at your service desk
There’s a lot of talk about agile. But does agile service management work? Or is the word simply meant to make service management sound cooler?
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Self-service – some common questions answered
Self-service is a hot topic. And no wonder: it has great benefits for IT service desks. But will self-service take away work from the IT team? What kind of work does self-service create? And how does self-service affect IT professionals’ job satisfaction and customer experience? Let’s find out.
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4 things IT professionals really want to say to their end-users
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June 2, 2022
What is shadow IT? Answers to 5 frequently asked questions
What is shadow IT? Read the answers to 5 frequently asked questions about shadow IT and find out how to manage shadow IT in your organization.