Roeland van Rijswijk

Consultancy Lead and Public Speaker

Roeland helps service organizations achieve service excellence in multiple roles – not only as Consultancy Lead at TOPdesk, but also as Change Agent and public speaker. Next to specializing in Service Management for IT, Facilities, and HR, Roeland is also interested in process design and optimization, tool implementation, and project management.

3D impression of maturity model

Find out where you stand with the TOPdesk Maturity Model

Transform the service departments in your organization into business partners and add continuous value with the TOPdesk Service Excellence Maturity Model.

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The cloud

How cloud computing impacts customer satisfaction

What do IT customer satisfaction and the cloud have in common? The cloud enables service providers to achieve better customer satisfaction. By outsourcing the technological preconditions, we’re able to save time and focus on what customers really need.

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Are personality tests worthwhile? And can they promote teamwork on your service desk? Our conclusion: they are useful, but not the be-all and end-all.

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6 articles on silo-breaking with Enterprise Service Management

Delivering great service requires collaboration between various departments. Enterprise Service Management (ESM). When you adopt an ESM approach, you force yourself to look at your services from your customer’s point of view.

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Once you get to return to the office, service departments are key in accommodating office social distancing. Use these tips to make the return go smoothly.

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