Roeland van Rijswijk

Consultancy Lead and Public Speaker

Roeland helps service organizations achieve service excellence in multiple roles – not only as Consultancy Lead at TOPdesk, but also as Change Agent and public speaker. Next to specializing in Service Management for IT, Facilities, and HR, Roeland is also interested in process design and optimization, tool implementation, and project management.

Find out where you stand with the TOPdesk Maturity Model

Transform the service departments in your organization into business partners and add continuous value with the TOPdesk Service Excellence Maturity Model.

How cloud computing impacts customer satisfaction

What do IT customer satisfaction and the cloud have in common? The cloud enables service providers to achieve better customer satisfaction. By outsourcing the technological preconditions, we’re able to save time and focus on what customers really need.

You might also be interested in

Trans Day of Visibility at TOPdesk

Read about TOPdesk’s position and our future plans for better allyship to the trans and gender nonconforming community.

Employee engagement and customer experience: a perfect match

Digitalization is no longer a novelty. Nancy Rademaker reveals why employee engagement and customer experience go hand in hand with digital transformation.

Agile service management in practice? 6 examples

Agile service management doesn’t provide you with extensive process descriptions you can implement in detail. Agile is a philosophy for how to set up your work. Find out more.