Roeland van Rijswijk, author at TOPdesk Blog

Roeland van Rijswijk

Consultancy Lead and Public Speaker

Roeland helps service organizations achieve service excellence in multiple roles – not only as Consultancy Lead at TOPdesk, but also as Change Agent and public speaker. Next to specializing in Service Management for IT, Facilities, and HR, Roeland is also interested in process design and optimization, tool implementation, and project management.

ITSM

August 27, 2020

Find out where you stand with the TOPdesk Maturity Model

Transform the service departments in your organization into business partners and add continuous value with the TOPdesk Service Excellence Maturity Model.

Employee Experience

September 20, 2018

How cloud computing impacts customer satisfaction

What do IT customer satisfaction and the cloud have in common? The cloud enables service providers to achieve better customer satisfaction. By outsourcing the technological preconditions, we’re able to save time and focus on what customers really need.

Service Culture

March 31, 2022

Trans Day of Visibility at TOPdesk

Read about TOPdesk’s position and our future plans for better allyship to the trans and gender nonconforming community.

Employee Experience

August 13, 2020

Employee engagement and customer experience: a perfect match

Digitalization is no longer a novelty. Nancy Rademaker reveals why employee engagement and customer experience go hand in hand with digital transformation.

Agile Service Management

November 23, 2022

Agile service management in practice? 6 examples

Agile service management doesn’t provide you with extensive process descriptions you can implement in detail. Agile is a philosophy for how to set up your work. Find out more.