So you're just about to launch a Self-Service Portal. That should be the perfect solution to help your service department improve the customer experience and lower costs at the same...
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So you're just about to launch a Self-Service Portal. That should be the perfect solution to help your service department improve the customer experience and lower costs at the same...
Continue Reading
Much of what IT departments do is invisible. Your colleagues come to work in the morning and use many of your services within the first half hour without even thinking of you. It's a...
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BYOD (bring your own device) is no longer a trend: it has become the norm. More and more employees are taking their own devices to the office for professional use. If you want to truly ...
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For many IT teams, a service catalogue is a common first step to take in order to go beyond being a simple ‘break-fix’ service desk.
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You always want to know more about what your customers think of you. However, a problem we often face when trying to measure customer satisfaction is a hesitation to act: we spend so...
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