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Articles By

Ron van Haasteren

International Marketer

Self Service

How to successfully promote your Self-Service Portal
By Ron van Haasteren on June 14, 2018

So you're just about to launch a Self-Service Portal. That should be the perfect solution to help your service department improve the customer experience and lower costs at the same...

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Customer Experience

5 ways to improve your IT department's image
By Ron van Haasteren on April 20, 2017

Much of what IT departments do is invisible. Your colleagues come to work in the morning and use many of your services within the first half hour without even thinking of you. It's a...

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Processes

Implementing safe BYOD policies
By Ron van Haasteren on March 21, 2017

BYOD (bring your own device) is no longer a trend: it has become the norm. More and more employees are taking their own devices to the office for professional use. If you want to truly ...

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Self Service

Making your IT Service Catalogue customer centric
By Ron van Haasteren on January 17, 2017

For many IT teams, a service catalogue is a common first step to take in order to go beyond being a simple ‘break-fix’ service desk.

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Metrics

10 tips to improve your IT desk's customer service reporting
By Ron van Haasteren on January 10, 2017

You always want to know more about what your customers think of you. However, a problem we often face when trying to measure customer satisfaction is a hesitation to act: we spend so...

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