Aiming for a more customer-centric service delivery is one thing, but it's not always easy to know where you are in the process. Recognising naturally-occurring improvement is surprisingly difficult - especially with concepts that are tricky to measure. So, what can you do?
23 November 2017
Change can be really great, but it can also be pretty daunting. Focusing specifically on your customers, how do you stay on top of change and ensure that your services are presented in the way that best suits your organisation?