<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=42246&amp;fmt=gif">
Sam Norman

Recent posts by

Sam Norman

23 November 2017

How customer centric is your Service Delivery?


Aiming for a more customer-centric service delivery is one thing, but it's not always easy to know where you are in the process. Recognising naturally-occurring improvement is surprisingly difficult - especially with concepts that are tricky to measure. So, what can you do?

Read More

19 May 2017

Maintaining a Best Practice Incident Management process

In Incident Management, we often overlook the simple things in favour of trying to do too much, too soon. Why not make sure we’ve done the fundamentals properly?

Read More

23 February 2017

4 questions you should ask about using Forms in your Service Delivery

Change can be really great, but it can also be pretty daunting. Focusing specifically on your customers, how do you stay on top of change and ensure that your services are presented in the way that best suits your organisation?  

Read More