Samantha Norman

Office Sales Consultant and Team Lead Inside Sales
blog.topdesk.com

As an Office Sales Consultant at TOPdesk UK, Samantha works closely with account managers to generate new business and make sure the needs of current customers are met. Next to her consultant duties, Samantha is Team Lead of the Inside Sales department.

Creating a knowledge base

Using forms in your self-service portal: 4 best practices

Can you improve the forms you use and make them more customer-centric? Find out how to improve your self-service portal with these best practices.

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Merging service desks

This should be your #1 priority when merging service desks

Are you about to merge two or more service desks? Perhaps due to a merger of companies, or a centralization within your organization? The key is drafting a service catalogue together. Here’s why.

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Discussing supplier contracts

Save costs on your supplier contracts? Do these 3 things

Many institutions lack a clear overview of their contracts and the additional expenses. This leads to unnecessary costs, because you’re paying for services you don’t need anymore, services you already had or services that are simply too expensive.

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Employees working through the best practices

Maintaining a Best Practice Incident Management process

We often overlook simple things when improving our services. For Best Practice Incident Management you should make sure you’ve done the fundamentals right.

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Life at the service desk can get tricky. Feeling like pulling your hair out? Use these 7 life hacks to feel on top of the world again in no time.

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Adjusting to the customers needs

How to say no: 4 steps for handling service requests

One of the hardest things for service desk staff is saying no to requests. But it’s necessary. How can you say no and still leave your customer satisfied?

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itsm solutions

Time for the things that truly matter

Read the stories of 3 IT departments who reduced their workload with TOPdesk's ITSM tool. Now they have time for things that truly matter.

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