March 19, 2020
Using forms in your self-service portal: 4 best practices
Can you improve the forms you use and make them more customer-centric? Find out how to improve your self-service portal with these best practices.
December 20, 2018
This should be your #1 priority when merging service desks
Are you about to merge two or more service desks? Perhaps due to a merger of companies, or a centralization within your organization? The key is drafting a service catalogue together. Here’s why.
March 8, 2018
Save costs on your supplier contracts? Do these 3 things
Many institutions lack a clear overview of their contracts and the additional expenses. This leads to unnecessary costs, because you’re paying for services you don’t need anymore, services you already had or services that are simply too expensive.
May 19, 2017
Maintaining a Best Practice Incident Management process
We often overlook simple things when improving our services. For Best Practice Incident Management you should make sure you’ve done the fundamentals right.
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IT professionals are only human. And sometimes, all they want is to be brutally honest. Here are 4 things IT professionals really want to say.