Samantha Norman

Office Sales Consultant and Team Lead Inside Sales
blog.topdesk.com

As an Office Sales Consultant at TOPdesk UK, Samantha works closely with account managers to generate new business and make sure the needs of current customers are met. Next to her consultant duties, Samantha is Team Lead of the Inside Sales department.

Creating a knowledge base

Using forms in your self-service portal: 4 best practices

Can you improve the forms you use and make them more customer-centric? Find out how to improve your self-service portal with these best practices.

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Merging service desks

This should be your #1 priority when merging service desks

Are you about to merge two or more service desks? Perhaps due to a merger of companies, or a centralization within your organization? The key is drafting a service catalogue together. Here’s why.

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Discussing supplier contracts

Save costs on your supplier contracts? Do these 3 things

Many institutions lack a clear overview of their contracts and the additional expenses. This leads to unnecessary costs, because you’re paying for services you don’t need anymore, services you already had or services that are simply too expensive.

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Employees working through the best practices

Maintaining a Best Practice Incident Management process

We often overlook simple things when improving our services. For Best Practice Incident Management you should make sure you’ve done the fundamentals right.

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Do you work at a municipality and are you responsible for IT or citizen support? Our expert Wouter explains why your two departments need to join forces.

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What is swarming? Find out how it compares to the traditional three-tiered support model and why it’s more about culture than structure.

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