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Using forms in your self-service portal: 4 best practices
Can you improve the forms you use and make them more customer-centric? Find out how to improve your self-service portal with these best practices.
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This should be your #1 priority when merging service desks
Are you about to merge two or more service desks? Perhaps due to a merger of companies, or a centralization within your organization? The key is drafting a service catalogue together. Here’s why.
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Save costs on your supplier contracts? Do these 3 things
Many institutions lack a clear overview of their contracts and the additional expenses. This leads to unnecessary costs, because you’re paying for services you don’t need anymore, services you already had or services that are simply too expensive.
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Maintaining a Best Practice Incident Management process
We often overlook simple things when improving our services. For Best Practice Incident Management you should make sure you’ve done the fundamentals right.
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Employee engagement and customer experience: a perfect match
Digitalization is no longer a novelty. Nancy Rademaker reveals why employee engagement and customer experience go hand in hand with digital transformation.
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Why ESM is key in improving your citizen support
Do you work at a municipality and are you responsible for IT or citizen support? Our expert Wouter explains why your two departments need to join forces.
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What is swarming? And how does it benefit your IT support?
What is swarming? Find out how it compares to the traditional three-tiered support model and why it’s more about culture than structure.
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