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Stephen Mann

Principal and Content Director at ITSM.tools

ITSM Processes

10 practical ITIL problem management tips to help you get started
By Stephen Mann on February 13, 2020

In his previous blog, industry expert Stephen Mann explained why ITIL problem management adoption levels are so low – and why that’s a problem. Today, Stephen shares 10 practical problem...

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ITSM Processes

ITIL problem management: can ITIL 4 finally fix the problem?
By Stephen Mann on January 16, 2020

You know about ITIL 4. And you know it’s not flawless. But how does it handle problem management? We’re excited to present this guest blog by industry expert Stephen Mann. Let’s find out...

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