Steven Happee

Agile Leader and Partner at Evolutionary Leadership

As an Agile Leader, Steven has coached various organizations in their journey to agile working. Thanks to his experience as product owner, scrum master, developer, and manager, he knows exactly which are the most common pitfalls for agile transitions – and how to avoid them. Among other things, Steven specializes in Scaling Agility, Agile Leadership, Team Dynamics, and Personal Development.

Working agile at IT department

7 things to avoid when applying agile to ITSM

You can approach agile transformations in two ways: top-down and bottom-up. A bottom-up approach means the team takes initiative, often in IT, to implement a more agile way of working with a single team.

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An example of a simple customer journey map

Ready to start customer journey mapping? Find out what happens when Oliver requests a laptop from your IT department with our simple customer journey map!

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Shared services in action

A shared services model – the next evolution of ESM

How do you implement a shared services model? Learn how to make the most of the benefits of Enterprise Service Management (ESM).

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Implementing a knowledge base

KCS: reduce IT call volume and service desk workload

How can you reduce the number of incoming calls and the average duration of the calls you do receive? Knowledge management is the answer.

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