Steven Happee, author at TOPdesk Blog

Steven Happee

Agile Leader and Partner at Evolutionary Leadership

As an Agile Leader, Steven has coached various organizations in their journey to agile working. Thanks to his experience as product owner, scrum master, developer, and manager, he knows exactly which are the most common pitfalls for agile transitions – and how to avoid them. Among other things, Steven specializes in Scaling Agility, Agile Leadership, Team Dynamics, and Personal Development.

Agile Service Management

May 24, 2018

7 things to avoid when applying agile to ITSM

You can approach agile transformations in two ways: top-down and bottom-up. A bottom-up approach means the team takes initiative, often in IT, to implement a more agile way of working with a single team.

Employee Experience

June 9, 2022

5 steps to improve your employee experience for happier customers

Data shows there’s an undeniable link between employee experience and customer experience. Find out how to keep employees engaged for happier customers in this blog.