May 24, 2018
7 things to avoid when applying agile to ITSM
You can approach agile transformations in two ways: top-down and bottom-up. A bottom-up approach means the team takes initiative, often in IT, to implement a more agile way of working with a single team.
You might also be interested in
June 9, 2022
5 steps to improve your employee experience for happier customers
Data shows there’s an undeniable link between employee experience and customer experience. Find out how to keep employees engaged for happier customers in this blog.
March 3, 2022
What a partnership with TOPdesk looks like
At TOPdesk, we take partnerships seriously. Here’s what working with TOPdesk looks like.
March 31, 2023
What is Best Practice Service Management?
Best Practice Service Management simplifies IT processes, allowing you to focus on delivering services that meet customer needs.