<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=42246&amp;fmt=gif">

Stay up to date

Picture of Sumit De
Articles By

Sumit De

Head of Consultancy UK

Customer Experience

Improving your Service Desk's end-user communication
By Sumit De on September 1, 2017

To provide good service as a Service Department, you have to understand your Customers. If not, it's almost impossible to deliver services that are optimised to the needs of your...

Continue Reading

Customer Experience

4 Steps to improve the image of your Service Department
By Sumit De on July 14, 2017

One thing we hear a lot as consultants is the following: the only time that a customer or colleague will contact the service desk is when something is wrong and this in turn leads to...

Continue Reading