Suzanne Peet, author at TOPdesk Blog

Suzanne Peet

TOPdesk Product Specialist

Suzanne is Scrum Master and Functional Application Manager at TOPdesk. Her team is in charge of My TOPdesk, which is used by both TOPdesk employees and customers. In her role as TOPdesk Product Specialist, she helps customers with their questions about the TOPdesk software and strives to make the TOPdesk customer service even better.

Airport Self service principles applied in IT

Security

December 19, 2019

What IT organizations can learn from service failure at airports

Your service desk likely won’t be affected by snow storms or a pilots’ strike. But you can still learn from self service failure in the airline industry.

Service Culture

March 3, 2022

What a partnership with TOPdesk looks like

At TOPdesk, we take partnerships seriously. Here’s what working with TOPdesk looks like.

Asset Management

March 16, 2023

Locating missing Chromebooks: How Asset Management can help school board IT leaders

School board IT leaders, it’s okay if you don’t know where all the Chromebooks are. Improving asset tracking can help this! Here’s how you can start.

Service Culture

March 8, 2022

Bridging tech’s gender gap: gender diversity at TOPdesk

Women are still underrepresented in the tech workforce. Find out how TOPdesk deals with gender diversity and how we can contribute to bridging the gap.