Suzanne Peet

TOPdesk Product Specialist

Suzanne is Scrum Master and Functional Application Manager at TOPdesk. Her team is in charge of My TOPdesk, which is used by both TOPdesk employees and customers. In her role as TOPdesk Product Specialist, she helps customers with their questions about the TOPdesk software and strives to make the TOPdesk customer service even better.

What IT organizations can learn from service failure at airports

Your service desk likely won’t be affected by snow storms or a pilots’ strike. But you can still learn from self service failure in the airline industry.

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