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ITSM Processes

The votes are in: these are the best posts of 2019
By TOPdesk on January 2, 2020

Welcome to the year 2020! Now that 2019 is drawn to a close, we’re looking back at what you thought were the most interesting stories on the TOPdesk blog. And of course, we’re looking...

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ITSM Processes

Changes in IT: a peek into the future
By TOPdesk on September 19, 2019

The world is changing fast, and companies have to keep up. Why are some companies so much better at embracing the digital era than others? Peter Hinssen has the answer. So watch the...

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Knowledge Management

Increase ROI on your knowledge management initiatives
By TOPdesk on September 5, 2019

Knowledge management. It sounds promising and it actually is, provided that you do it right. But how do you do knowledge management right? In this video, Steve Brand reveals the secrets...

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ITSM Processes

Is technology outpacing people?
By TOPdesk on August 22, 2019

We all know technology is changing faster than you can say ‘outdated.’ But what does that mean for the people working with that technology? Clearly, a changing world requires a changing...

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ITSM Processes

Artificial Intelligence in service management 101
By TOPdesk on August 8, 2019

AI: it’s been quite the buzzword lately, but what will it actually do for your services? Is it really that great, or is it just another hype that will fizzle out as quickly as it came up?

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ITSM Processes

System administrators: the #SUPERHEROES of your organization
By TOPdesk on July 25, 2019

Happy Sysadmin day! It’s the perfect day in the year to celebrate system administrators. Which you should do, because where would you be without them? Nowhere, that’s where. Who resets...

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Customer Experience

It’s Geek Pride Day! 10 traits that give away our own geek factor
By TOPdesk on May 23, 2019

Did you know May 25 is Geek Pride Day? People around the world use this day to acknowledge their geekiness and spread it to other people. It probably won’t surprise you that we at...

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Customer Experience

10 funniest calls from TOPdesk employees to their IT colleagues
By TOPdesk on August 30, 2018

We understand that IT managers get a lot of questions… because here at TOPdesk we get them too. There are no bad questions, only slightly amusing ones. Below are some of our favorite...

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