March 21, 2019
7 inspiring articles on how to improve your CX
Everybody wants to design great experiences for their customers. But how do you do that? To give you some inspiration, I’m sharing some of my favorite articles on designing great Customer Experience.
March 12, 2019
10 steps to map a customer journey for your service desk
Improve your customer experience by mapping out customer journeys to give you an idea of how your customer percieves your service delivery.
August 23, 2018
Mapping your customer journey – 9 tips for effective interviews
The good news is, working in Service Management, interviews with staff members are often easy to set up. After all, they work at the same office building as you and are often willing to share how they’ve experienced your services. To make sure you maximise this potential, here are 8 tips to help you make the most of these interviews.
July 4, 2017
Mapping Customer Journeys for a better user experience
You can no longer hide behind KPIs on the technical performance of your services. And SLAs don’t cut it anymore. It’s all about customer experience.
April 25, 2017
6 ways to get continuous customer feedback
You have set up a system so that after resolving a call your customer can provide you with feedback. But this is where your real challenge starts.
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