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Wolter Smit
TOPdesk CEO and Founder
May 16, 2019
The secret to happy service desk employees
Disgruntled employees complain about their colleagues being unhelpful and many other things. Happy service desk employees do exist. So, what’s the secret?
January 24, 2019
Outsourcing 2.0 – Why IT departments should learn to let go
You don’t get satisfied customers by trying to be the best at everything. Sometimes it’s better to outsource certain tasks. But how much should you outsource if you want to increase customer satisfaction?
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4 knowledge management best practices for a more efficient IT service desk
Stop reinventing the wheel with every incident: using knowledge management best practices can cut your resolution times by 20%.