Wolter Smit

TOPdesk CEO and Founder

Together with a friend of his, Wolter started TOPdesk in 1993. His goal: helping organizations provide excellent service to their customers. Today, he’s the CEO of an international organization with offices in 10 countries and over 4000 customers. Next to being CEO, Wolter is an international speaker. Topics he is passionate about include entrepreneurship and the future of service management.

The secret to happy service desk employees

Disgruntled employees complain about their colleagues being unhelpful and many other things. Happy service desk employees do exist. So, what’s the secret?

Outsourcing 2.0 – Why IT departments should learn to let go

You don’t get satisfied customers by trying to be the best at everything. Sometimes it’s better to outsource certain tasks. But how much should you outsource if you want to increase customer satisfaction?

You might also be interested in

3 advantages of ITSM tooling for IT departments in manufacturing

IT departments within manufacturing face a lot of pressure to keep up, which isn’t easy when you’re firefighting. Find out how ITSM tooling can help.

Looking back at our top ITSM blogs of 2022

It’s official. 2022 has been and gone, which means it’s time for a roundup of our top ITSM blogs of the year. Here’s what you’ve been reading, learning, and talking about in the past year.

4 knowledge management best practices for a more efficient IT service desk

Stop reinventing the wheel with every incident: using knowledge management best practices can cut your resolution times by 20%.