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    Wolter Smit

    TOPdesk CEO and Founder

    Together with a friend of his, Wolter started TOPdesk in 1993. His goal: helping organizations provide excellent service to their customers. Today, he’s the CEO of an international organization with offices in 10 countries and over 4000 customers. Next to being CEO, Wolter is an international speaker. Topics he is passionate about include entrepreneurship and the future of service management.

    Happy employees at service desk
    Service Culture

    May 16, 2019

    The secret to happy service desk employees

    Disgruntled employees complain about their colleagues being unhelpful and many other things. Happy service desk employees do exist. So, what’s the secret?

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    Outsourcing
    ITSM

    January 24, 2019

    Outsourcing 2.0 – Why IT departments should learn to let go

    You don’t get satisfied customers by trying to be the best at everything. Sometimes it’s better to outsource certain tasks. But how much should you outsource if you want to increase customer satisfaction?

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