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Wouter vanden Bergh
Head of Services
Why ESM is key in improving your citizen support
Do you work at a municipality and are you responsible for IT or citizen support? Our expert Wouter explains why your two departments need to join forces.
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Service desk KPIs: the low-down
Setting targets for your department. Easier said than done. Where do you start? Service desk KPIs are the answer. Find out the lowdown on KPIs here.
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How to maintain security when employees work remotely
Struggling to balance security and employee experience? Check out our comprehensive guide on how to maintain security when employees work remotely.
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The top 5 ITSM trends for 2020
How will ITSM change this year? We collected the 5 most relevant ITSM trends 2020 that will change service management.
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