Wouter vanden Bergh, author at TOPdesk Blog

Wouter vanden Bergh

Head of Services

As Head of Services at TOPdesk Belgium, Wouter is responsible for leading and growing the services department, which consists of consultants as well as a customer service department. Wouter oversaw the transition of his department to an agile team with a high degree of self-management.

Enterprise Service Management

April 30, 2020

Why ESM is key in improving your citizen support

Do you work at a municipality and are you responsible for IT or citizen support? Our expert Wouter explains why your two departments need to join forces.

Knowledge Management

March 18, 2021

The benefits of knowledge management for your service desk

What are the benefits of knowledge management for your service desk? Read why you should invest in KCS and calculate how much time it’ll save.

ITSM

October 11, 2022

What is ITSM? Everything you need to know about IT service management

If you’ve worked in IT for a while, you’ve probably heard the phrase ITSM mentioned a few times. But what does it mean? And how can ITSM benefit your organization? Here’s everything you need to know about ITSM.

Employee Experience

September 24, 2020

3 tips for going beyond the perfect digital user experience

How does your organization stand out from the crowd now that digitalization is the new normal? Thought leader Steven van Belleghem reveals his three tips!