Wouter Geertsma

Service Management Consultant specialized in ITIL processes

Wouter has been working in the service management field since 1999. With his many years of experience, he assists TOPdesk customers with process awareness and process optimization. Wouter is a certified ITIL Service Manager and specializes in process design and optimization, tool implementation, and project management.

Change process

Why your change process is too slow – and how to fix it

The change process can be long and tedious, slowing down your organization. Time to reinvent your CAB. Here’s how.

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ITIL service value system in practice

Using ITIL as a Framework and not a set of rules

With frameworks such as ITIL, there is a lot of reading of the guidelines and little actual consideration of how the organisation works. This causes problems.

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Stop reinventing the wheel with every call: use the collective knowledge of the service desk to solve calls with knowledge management best practices.

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How to maintain security when employees work remotely

Struggling to balance security and employee experience? Check out our comprehensive guide on how to maintain security when employees work remotely.

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