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Wouter Geertsma
Service Management Consultant specialized in ITIL processes
June 23, 2022
Why your change process is too slow – and how to fix it
The change process can be long and tedious, slowing down your organization. Time to reinvent your CAB. Here’s how.
May 31, 2022
Why you should use ITIL as a framework – not a set of rules
ITIL is a framework, not a rigid set of rules. Find out why you should be flexible about ITIL and other frameworks.
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June 2, 2022
What is shadow IT? Answers to 5 frequently asked questions
What is shadow IT? Read the answers to 5 frequently asked questions about shadow IT and find out how to manage shadow IT in your organization.
July 7, 2022
What IT departments can learn from B2C organizations
IT departments have nothing to do with B2C, right? Wrong. Find out what IT departments can learn from B2C organizations in this blog.
July 14, 2022
Everything you need to know about ITSM automation
More and more IT departments are automating their service delivery – but what exactly is ITSM automation? Read this blog to find out.