What is a service catalogue?
In this video series, we explain an ITSM concept in about 60 seconds. This week: the service catalogue. What is it? And how does it help you to do your work better?
Your team probably spends a lot of time answering questions about the products and services you support: “How do I request a new phone?” or “Do you support my iPad?” My guess is your team would rather spend this time on actually fixing problems and delivering these services. Right?
That’s where a service catalogue comes in.
This video explains in 60 seconds how a service catalogue leaves your team with more time to focus on the work that matters most.
Want to dive deeper into service catalogues?
This video covers the basics of the service catalogue. Want to dig deeper? We’ve got a whole back catalogue of content to help you set up or improve your service catalogue.
Blog: Make your IT Service Catalogue more customer-centric
Blog: 5 tips to improve your Service Catalogue
Ebook: Your guide to self-service – 52 pages of best practices and cases, including a step-by-step guide for implementing or improving your service catalogue.
How a service catalogue helps you increase customer satisfaction
According to the Agile Manifesto, customer collaboration goes beyond contract negotiation. You can use this principle to professionalize your service catalogue. But how do you go about increasing customer satisfaction through your service catalogue?