When it comes to building an ITSM partnership, you need to think about a lot more than just software. Sure, a supplier can tick every box in terms of features and functions. But if their company culture doesn’t match yours? You’re getting nowhere. That’s why we think carefully about who we work with. And naturally, we expect our customers to do the same with us.
With that in mind, here’s a few things you should know about what it’s like working with TOPdesk.
We don't take ourselves too seriously
We’d much rather be approachable than intimidating. That’s why we prefer to keep things informal. This is reflected in our flat hierarchy and the way we work together internally. We don’t believe in micromanagement; employees are trusted to come up with ideas and work independently.
It’s also built into how we form partnerships with customers; we give our people the freedom to take initiative and help you in the best way possible. That means our in-house consultants don’t get stuck waiting for a manager’s sign-off before they can get to work streamlining your services.
But we're serious about our company culture
From experience, we find that our most successful partnerships are built with organizations who also place an emphasis on freedom, trust, and responsibility. We care more about creating viable, long-lasting relationships with our customers than making a sale. This means we’re happy to work with organizations who are a good fit, and we don’t mind saying no to those who aren’t.
Find out why ITSM partnerships are about more than just software in this blog
We're honest about what we can offer and what you can achieve
Maybe it has something to do with our Dutch roots, but we prefer to tell it like it is. In the end, we care most about helping people to do the work they love and do best. And, sometimes, we know that what a customer wants to achieve won’t be doable. So, if we don’t think we can help you get to where you want to go, we’ll be up front about it.
We care more about creating viable, long-lasting relationships with our customers than making a sale.
And we've learnt from our mistakes
Over 25 years’ worth of implementations has taught us this much. And we’ve learnt a lot, especially from when things haven’t gone according to plan.
Some years ago, we were managing an implementation for one of our customers, an electronics company. When we first started working together, they were a relatively small account. They had always been pretty strict and hierarchical and, at least early on, this wasn’t a big issue. But as they grew larger and gained more international clients, the cultural differences became more evident. And our consultants, who were used to the open and informal TOPdesk culture, were having a hard time dealing with the gaps in communication and differing expectations.
It was clear that we weren’t on the same page, and it wasn’t a surprise when we eventually parted ways. Moral of the story? Company culture matters.
Read about what our customers have achieved with TOPdesk here
Quite literally. We offer an out-of-the-box solution that’s easy to implement. And even though our software is standardized, it can still grow with your organization’s needs. After all, standardized doesn’t mean static. We keep improving our software with the knowledge, experience and best practices we’ve gathered over the years.
We believe a tool isn’t the answer, but rather a means to achieve your goals. Why spend so much time – and money – on tailoring your own version when you could achieve better results with standardized software?
Find your ITSM match
Finding the right supplier for your organization can be a real challenge. Not sure where to start? Try stepping back and looking at your own organization: What’s your company culture like? How do you prefer to work with suppliers?
Once you’ve answered these questions, you’ll be able to quickly separate the stopgap solutions from the potential business partners when you start shortlisting.
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