AI: it’s been quite the buzzword lately, but what will it actually do for your services? Is it really that great, or is it just another hype that will fizzle out as quickly as it came up?
Arvind Ganga, AI expert at TOPdesk, has some answers for you. First of all, AI for service management is more than just a hype. Not convinced or just want to know more? Get a cup of your favourite drink, sit back and let Arvind walk you through the future of service management with AI.
September 15, 2022
What can chatbots do for your service desk?
Do your service desk employees perceive chatbots as a threat? Put their minds at rest. Chatbots don’t work under their own steam, but rather in collaboration with people. Keen to learn more? Frank Smit, Chief Innovation Officer at our partner OBI4wan, explains what chatbots are and which processes you can (and cannot) utilize them for.
July 19, 2022
Why people will never be replaced by machines
Artificial intelligence is a hot topic. But at TOPdesk, we believe people will never be replaced by machines. Find out why.
March 4, 2021
The benefits of service desk automation
By leveraging service desk automation, service desk employees can spend their time doing what they do best: using their expertise…