AI: it’s been quite the buzzword lately, but what will it actually do for your services? Is it really that great, or is it just another hype that will fizzle out as quickly as it came up?

Arvind Ganga, AI expert at TOPdesk, has some answers for you. First of all, AI for service management is more than just a hype. Not convinced or just want to know more? Get a cup of your favourite drink, sit back and let Arvind walk you through the future of service management with AI.