Changes in IT: a peek into the future
The world is changing fast, and companies have to keep up. Why are some companies so much better at embracing the digital era than others? Peter Hinssen has the answer. So watch the video below to find out the right approach to IT in less than 3 minutes.
October 11, 2022
What is ITSM? Everything you need to know about IT service management
If you’ve worked in IT for a while, you’ve probably heard the phrase ITSM mentioned a few times. But what does it mean? And how can ITSM benefit your organization? Here’s everything you need to know about ITSM.
September 15, 2022
What can chatbots do for your service desk?
Do your service desk employees perceive chatbots as a threat? Put their minds at rest. Chatbots don’t work under their own steam, but rather in collaboration with people. Keen to learn more? Frank Smit, Chief Innovation Officer at our partner OBI4wan, explains what chatbots are and which processes you can (and cannot) utilize them for.
September 6, 2022
Tales from the service desk: 9 hilarious IT support requests
From users drowning laptops in coffee, to the one who “deleted” the internet, every IT professional has a funny request story. Here are 9 of our favourites.