Knowledge management. It sounds promising and it actually is, provided that you do it right. But how do you do knowledge management right? In this video, Steve Brand reveals the secrets to successfully implementing knowledge management at your service desk. And it gets even better. In the second half of the video, Stéphane Pinault talks about companies that reap the benefits of sharing knowledge at the service desk on a daily basis. Do you want to get started with knowledge management? Then take half an hour to watch the tips in this video.