Knowledge management. It sounds promising and it actually is, provided that you do it right. But how do you do knowledge management right? In this video, Steve Brand reveals the secrets to successfully implementing knowledge management at your service desk. And it gets even better. In the second half of the video, Stéphane Pinault talks about companies that reap the benefits of sharing knowledge at the service desk on a daily basis. Do you want to get started with knowledge management? Then take half an hour to watch the tips in this video.
May 13, 2021
KCS: reduce IT call volume and service desk workload
How can you reduce the number of incoming calls and the average duration of the calls you do receive? Knowledge…
March 18, 2021
The benefits of knowledge management for your service desk
What are the benefits of knowledge management for your service desk? Read why you should invest in KCS and calculate how much time it’ll save.