Is technology outpacing people?
We all know technology is changing faster than you can say ‘outdated.’ But what does that mean for the people working with that technology? Clearly, a changing world requires a changing skill set. Richard van Hooijdonk says nobody can keep up. Not on their own, anyway. We need to work together across borders, and across generations. That’s how people keep up with tech. Watch the video below to see what the trend watcher and futurist has to say.
August 14, 2023
Service Desk Automation: A Pathway to Future Success
Experts featured insightful exploration of service desk automation, making it accessible to anyone interested in ITSM. By embracing automation, businesses can enhance customer support and operational efficiency, positioning themselves for future success in the dynamic IT landscape.
May 9, 2023
How Ferranti uses service automation to save time
In this interview Yoline Neegers, member of the Service Desk team at Ferranti, shares how her team uses service automation to reduce repetitive tasks, save time, and make work less stressful.
May 9, 2023
Everything you need to know about service automation
What is service automation? And how can your team make the most of it? This blog tells you everything you need to know about service automation.