<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=42246&amp;fmt=gif">

Stay up to date

Customer Experience

Outsourcing 2.0 – Why IT departments should learn to let go
By Wolter Smit on January 24, 2019

You don’t get satisfied customers by trying to be the best at everything. Sometimes it’s better to outsource certain tasks. But how much should you outsource if you want to increase...

Continue Reading

Agile Service Management

An agile approach to your service catalogue
By Gökhan Tuna on January 17, 2019

Your service catalogue only has value for your organization when it’s up to date. But how do you ensure that your team actually makes time to regularly update the service catalogue? My...

Continue Reading

Self Service

[Infographic] 5 self-service tips, based on input from 120+ IT experts
By Colin Bassant on January 10, 2019

We asked IT experts from all around the globe about the state of their self-service. Our survey included questions such as: Through which channels do you receive most of your requests?...

Continue Reading

Enterprise Service Management

5 ITSM trends for 2019
By Nancy Van Elsacker Louisnord on January 3, 2019

2018 has come and gone, which means it's time to focus on 2019! What will happen in the ITSM world this year? Which new trends will pop up? And how will current trends develop? I...

Continue Reading

Self Service

This should be your #1 priority when merging service desks
By Sarah Bilton on December 20, 2018

Are you about to merge two or more service desks? Perhaps due to a merger of companies, or a centralization within your organization? The key to shaping the various teams into one...

Continue Reading

Enterprise Service Management

How Santa delivers 1.4 billion presents on time thanks to service management
By Nicola van de Velde on December 11, 2018

The last weeks of the year are extremely busy – and not just for service desks. Santa has to build and store over 1.4 billion gifts, then fly across the world to deliver them to close to...

Continue Reading

Agile Service Management

ITSM trends: How Bimodal IT helps you enhance your organization, instead of tearing it apart
By Erik Pols on December 6, 2018

Agile has been a standard way of collaborating within software development departments for years. Nowadays, Agile is used more and more in other departments as well, including the world...

Continue Reading

Metrics & KPIs

Using a baseline measurement to achieve service excellence
By Gökhan Tuna on November 29, 2018

Are you planning to do an improvement project within your organization? Consider performing a baseline measurement first. You’ll increase the chance of making your project successful.

Continue Reading

Self Service

[Video] What is a service catalogue?
By Sumit De on November 22, 2018

In this video series, we explain an ITSM concept in about 60 seconds. This week: the service catalogue. What is it? And how does it help you to do your work better?

Continue Reading

Agile Service Management

[Infographic] 7 ways to bring Agile and ITSM together this Thanksgiving
By Bas Blanken on November 15, 2018

Thanksgiving’s right around the corner. How do you prepare? Do you lock yourself up in your kitchen for days, or do you cook with family and friends? Do you stick to the recipe, or...

Continue Reading