<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=42246&amp;fmt=gif">

Stay up to date

ITSM Processes

The votes are in: these are the best posts of 2019
By TOPdesk on January 2, 2020

Welcome to the year 2020! Now that 2019 is drawn to a close, we’re looking back at what you thought were the most interesting stories on the TOPdesk blog. And of course, we’re looking...

Continue Reading

Self Service

What IT organizations can learn from service failure at airports
By Suzanne Peet on December 19, 2019

Does all this rain and cold make you feel like heading for warmer climes? Or are you planning on visiting family in distant parts during Christmas? Chances are you’ll be travelling by...

Continue Reading

Enterprise Service Management

What is SIAM: Service Integration and Management?
By Gunnar Oldenhof on December 12, 2019

IT organizations are outsourcing increasingly more services. This raises the question: how do you keep your service quality high when you’re working internal and external service...

Continue Reading

ITSM Processes

The top 5 ITSM trends for 2020
By Niek Steenhuis on December 5, 2019

How will ITSM change in the coming year? Just like we did last year, we collected the 5 most relevant ITSM trends for 2020 that will change service management.

Continue Reading

Service Culture

Inspiration for the festive season? 7 original gift ideas!
By Luke van Velthoven on November 28, 2019

Bluetooth speakers, power banks, gift vouchers that let you decide what to buy: proven ideas for practical gifts to suit virtually everyone. But is ‘practical’ really what you’re looking...

Continue Reading

ITSM Processes

ITSM & DevOps: Friends or foes?
By Jeroen Boks on November 21, 2019

You’ve heard of DevOps. You know it means that development and IT operations will work together more. The goal is to make better products for customers faster, and to be more aligned...

Continue Reading

Service Culture

The major factor that makes a good service desk employee
By Frits Koot on November 14, 2019

Self-service, Shift Left and AI free up time that your service desk staff can use to focus on important and recurring problems. Given that these are the problems that have the greatest...

Continue Reading

Enterprise Service Management

6 articles on silo-breaking with Enterprise Service Management
By Niek Steenhuis on November 7, 2019

Delivering great service requires collaboration between various departments. Enterprise Service Management (ESM). When you adopt an ESM approach, you force yourself to look at your...

Continue Reading

ITSM Processes

Halloween: 5 IT security nightmares to keep you up all night
By Fijke Roelofsen on October 31, 2019

It’s October again. It's time for Halloween, so it’s the season to be scared. It’s probably not a coincidence that October is also Cyber Security Awareness Month, because if there’s one...

Continue Reading

ITSM Processes, AI

What can chatbots do for your service desk?
By Acacia Kooij on October 24, 2019

Do your service desk employees perceive chatbots as a threat? Put their minds at rest. Chatbots don’t work under their own steam, but rather in collaboration with people. Keen to learn...

Continue Reading