Successful organizational culture. When I say it, one company automatically comes to mind: Google. Everyone would love to play games at their headquarters all day, right? But is that all...
Continue ReadingSuccessful organizational culture. When I say it, one company automatically comes to mind: Google. Everyone would love to play games at their headquarters all day, right? But is that all...
Continue ReadingEnterprise Service Management: it’s a huge buzzword in the service management community. Thinking about hopping on the bandwagon yourself? First, you have to find out what the value of...
Continue ReadingLife at your service desk can be hectic – your employees are always busy putting out fires, and service desk stress is real. With a few improvements, you can make your service desk...
Continue ReadingDo you work at a municipality? And are you responsible for IT or citizen support? Then listen up. I’ll explain why you need each other to provide excellent service your citizens - and...
Continue ReadingIt’s safe to say that we’re living in unprecedented times. Organizations all around the world suddenly have to work out how to maintain security when employees work remotely. And that’s...
Continue Reading22 April is Earth Day! Over 193 countries are organizing events in support of the earth. But did you know your service teams can contribute too? We share 6 tips for Earth Day...
Continue ReadingYou're trying to increase your customer satisfaction score or improve the image of your IT department. Have you considered mapping your customer journeys?
Continue ReadingSo you want to set targets for your department. But where do you start? You’ve done your research and everybody who is anybody is saying service desk KPIs are the way to go. But what...
Continue ReadingIndustry expert Stephen Mann is back with another blog. This time, he’s going to talk about what happened to the ITIL service lifecycle in ITIL 4 – and what that means for you. Happy...
Continue ReadingSince the majority of people has to work from home for the foreseeable future, your customers will definitely use your self-service portal more often. That's why you have to make sure...
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