August 14, 2023
Service Desk Automation: A Pathway to Future Success
Experts featured insightful exploration of service desk automation, making it accessible to anyone interested in ITSM. By embracing automation, businesses can enhance customer support and operational efficiency, positioning themselves for future success in the dynamic IT landscape.
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September 15, 2022
What can chatbots do for your service desk?
Do your service desk employees perceive chatbots as a threat? Put their minds at rest. Chatbots don’t work under their own steam, but rather in collaboration with people. Keen to learn more? Frank Smit, Chief Innovation Officer at our partner OBI4wan, explains what chatbots are and which processes you can (and cannot) utilize them for.
June 9, 2022
5 steps to improve your employee experience for happier customers
Data shows there’s an undeniable link between employee experience and customer experience. Find out how to keep employees engaged for happier customers in this blog.