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Enterprise Service Management

The Benefits of CAFM-Software

By Amy Salt on August, 10 2017

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Amy Salt

Perhaps you are hoping to manage your day to day workload better, but are unsure how CAFM software may benefit your organisation to make the shift. Making the transition from paper to portal can be a daunting step, but it’s easier than you think!

We recently did a webinar on the benefits of CAFM software and below are some highlights of the benefits you can expect from introducing software to your day to day tasks.

Improved efficiency

It’s safe to say that everyone would like to make their day-to-day tasks more efficient and less repetitive. An easy way to do this is by introducing software that will streamline the process of logging a work order through to its completion. This creates the opportunity to reduce the number of repeated tasks that are undertaken each day by your staff. Not only will you be enabling engineers to spend more time away from administrative work, but also saving time and costs in the meantime.

Automation in a CAFM tool takes away the need to complete menial tasks, such as categorising, assigning and notifying, and will instead automatically complete these based on key words and triggers set up by the organisation. I’m sure you can imagine how this will also reduce the number of human errors made, which helps improve customer satisfaction.

Management of workload

We often hear from companies that they are frustrated with the order in which work orders are completed. It’s not unusual for Facilities departments to be handling jobs on a first come first serve basis rather than based on priorities and urgencies.

By using software to help prioritise tasks, it makes it easier to manage and keep to any SLAs and contracts that are in place. Overviews of all ongoing and resolved jobs help see which tasks need more attention, who is working on which jobs, and what target dates have breached or are nearing.

Benefits of CAFM

Schedule PPMs

A core task for most Facilities departments involves scheduling maintenance. CAFM software takes the pressure off your team to remember planned preventative maintenance tasks, so you can say goodbye to your post-it note reminders and never-ending email chains.

By scheduling these tasks in a software tool, the tasks can automatically appear in your task queue, you can receive a reminder that work needs to be done, and even reserve the asset that needs to be checked. There will also be an audit of all the tasks you have done.

Asset lifecycle tracking

The more assets you have to manage, the harder it becomes to keep track of them all. Software tools that have Asset Management functionality built in means that it becomes really easy to keep tabs on asset information by logging them in a digital inventory. Information such as costs, location and more can be stored against each asset. Furthermore, you can even see what planned or reactive maintenance has been carried out on each asset.


Facilities teams often come to us struggling to prove the value of their department to the rest of their organisation. Reporting on efficiencies and feedback helps deliver these tangible stats to management to show the results of your hard work. Reports are also a great way to keep track of the performance of suppliers and develop analysis on assets! 

These are just a few of the benefits that will come from implementing a tool. It would also be naive not to highlight that there will be hurdles to overcome but the outcome is well worth the investment of time and money.

Need more convincing? We did a webinar on this very topic a while back, which you can watch here.

Watch the Benefits of CAFM

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