IT is falling deeply in love with Agile. But is a happy marriage between agile service management and watertight ITIL processes really possible? We think so!
6 December 2017
4 August 2017
There's a lot of talk about agile in the industry. But does agile service management work? Or is the word ‘agile’ simply meant to make service management sound cooler? Opinions are divided, but there is definitely a fair few benefits to working agile, even for Service Desks.