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Agile Service Management

7 things to avoid when applying agile to ITSM
By Steven Happee on May 24, 2018

There is no script you can follow while transitioning to an agile work environment. There are, however, experts who can help smooth the transition. Steven Happee is one of them. Steven...

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Agile Service Management

[Video] 5 Questions about Agile Services -answered
By Bas Blanken on April 26, 2018

Do you have questions about moving to more Agile Service Management, and the implications of doing so? Consultant Bas Blanken - author of our Agile Service Management E-book and several...

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Agile Service Management

This is how your IT department reacts to an agile transition
By Bas Blanken on March 1, 2018

Introducing an agile way of working means a culture shift at your IT department. Some embrace the change, others might not be so eager to change the way they work. What reactions can you...

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Agile Service Management

Scrum and agile: what's the difference and how do they work with ITSM?
By Gerard Bakker on February 7, 2018

Scrum and agile are hot topics discussed across the internet, in the elevator, or while waiting in line at the coffee machine. But how does it all work? And how can you apply scrum to...

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Agile Service Management

A more Agile Incident Management process
By Bas Blanken on January 11, 2018

In my previous blog posts, you can read all about the essence of agile service management. Let's now look specifically at the most important process of a supporting department. How do...

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Agile Service Management

Agile service management in practice? 6 examples
By Bas Blanken on December 28, 2017

Contrary to what some people believe, the Agile mindset and service management go together quite nicely, as I explained in my previous post blog. But how do you translate the agile...

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Agile Service Management

Agile service management: the end of ITIL?
By Bas Blanken on December 6, 2017

IT is falling deeply in love with Agile. But is a happy marriage between agile service management and watertight ITIL processes really possible? We think so!

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Agile Service Management

Applying Agile to Service Management
By Robert van der Gulik on August 4, 2017

There's a lot of talk about agile in the industry. But does agile service management work? Or is the word ‘agile’ simply meant to make service management sound cooler? Opinions are...

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