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Agile Service Management

Agile service management: the end of ITIL?
By Bas Blanken on December 6, 2017

IT is falling deeply in love with Agile. But is a happy marriage between agile service management and watertight ITIL processes really possible? We think so!

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Agile Service Management

Applying Agile to Service Management
By Robert van der Gulik on August 4, 2017

There's a lot of talk about agile in the industry. But does agile service management work? Or is the word ‘agile’ simply meant to make service management sound cooler? Opinions are...

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