Introducing an agile way of working means a culture shift at your IT department. Some embrace the change, others might not be so eager to change the way they work. What reactions can you...
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Introducing an agile way of working means a culture shift at your IT department. Some embrace the change, others might not be so eager to change the way they work. What reactions can you...
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In my previous blog posts, you can read all about the essence of agile service management. Let's now look specifically at the most important process of a supporting department. How do...
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Contrary to what some people believe, the Agile mindset and service management go together quite nicely, as I explained in my previous post blog. But how do you translate the agile...
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IT is falling deeply in love with Agile. But is a happy marriage between agile service management and watertight ITIL processes really possible? We think so!
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There's a lot of talk about agile in the industry. But does agile service management work? Or is the word ‘agile’ simply meant to make service management sound cooler? Opinions are...
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