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Agile Service Management

A more Agile Incident Management process
By Bas Blanken on January 11, 2018

In my previous blog posts, you can read all about the essence of agile service management. Let's now look specifically at the most important process of a supporting department. How do...

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Agile Service Management

Agile service management in practice? 6 examples
By Bas Blanken on December 28, 2017

Contrary to what some people believe, the Agile mindset and service management go together quite nicely, as I explained in my previous post blog. But how do you translate the agile...

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Agile Service Management

Agile service management: the end of ITIL?
By Bas Blanken on December 6, 2017

IT is falling deeply in love with Agile. But is a happy marriage between agile service management and watertight ITIL processes really possible? We think so!

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Agile Service Management

Applying Agile to Service Management
By Robert van der Gulik on August 4, 2017

There's a lot of talk about agile in the industry. But does agile service management work? Or is the word ‘agile’ simply meant to make service management sound cooler? Opinions are...

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