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20 December 2017

How Santa delivers 1.4 billion presents on time thanks to service management

The last weeks of the year are extremely busy – and not just for service desks. Santa has to build and store over 1.4 billion gifts, then fly across the world to deliver them to close to 500 million children. 

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29 November 2017

6 ways to improve your Service Desk customer service

Customer experience is increasingly important to the modern service desk. Luckily, there are a lot of ways to make sure that your service delivery always meets your customer's demands. These are some of our favourites.

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