We love changes, if they are for the better. But Change Management is still arguably the ITIL-process that causes most people on a project the most problems. But these problems can easily be avoided! Asking these four questions before you implement Change will make it easier.
19 September 2017
24 August 2017
One of the tasks of the change manager is to make sure new standard services can be delivered multiple times without problems. To guarantee this happens, make sure you keep track of the following.
Change can be really great, but it can also be pretty daunting. Focusing specifically on your customers, how do you stay on top of change and ensure that your services are presented in the way that best suits your organisation?