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Customer Experience

How to maintain security when employees work remotely
By Charlie Braithwaite on April 23, 2020

It’s safe to say that we’re living in unprecedented times. Organizations all around the world suddenly have to work out how to maintain security when employees work remotely. And that’s...

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Customer Experience

Go green or go home: Earth Day projects for your service teams
By Naïma Lachhab on April 16, 2020

22 April is Earth Day! Over 193 countries  are organizing events in support of the earth. But did  you know your service teams can contribute  too?  We share 6 tips for Earth Day...

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Customer Experience

Defining and mapping customer journey touch points
By Hannah Price on April 9, 2020

You're trying to increase your customer satisfaction score or improve the image of your IT department. Have you considered mapping your customer journeys?

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Customer Experience

Using forms in your self-service portal: 4 best practices
By Sam Norman on March 19, 2020

Since the majority of people has to work from home for the foreseeable future, your customers will definitely use your self-service portal more often. That's why you have to make sure...

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Customer Experience

10 methods of obtaining customer feedback
By Sumit De on February 20, 2020

Want to know how to improve the way your customers experience your services? If you don’t ask them, you’ll never know. Here are 10 creative ways to find out how your customers really...

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Customer Experience

How to say no: 4 steps for handling service requests
By Gökhan Tuna on January 30, 2020

One of the hardest things for service desk staff is saying no to requests. But it’s necessary. How can you say no and still leave your customer satisfied? Here are four steps you can...

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Customer Experience

One CX-hack your service desk should steal from your sales team
By Gökhan Tuna on July 4, 2019

How do you improve your Customer Experience without increasing your budget? This is the conundrum for many service desks. The answer can come from an unexpected place: you can learn some...

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Customer Experience

It’s Geek Pride Day! 10 traits that give away our own geek factor
By TOPdesk on May 23, 2019

Did you know May 25 is Geek Pride Day? People around the world use this day to acknowledge their geekiness and spread it to other people. It probably won’t surprise you that we at...

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Customer Experience

5 Easter eggs to make your service desk stand out
By Nicola van de Velde on April 18, 2019

It’s spring time. Flowers are blooming, and customer love is in the air. Service desks are looking to improve the bond with their customers, and offer them that bit of extra attention...

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Customer Experience

4 things Game of Thrones teaches us about customer experience
By Nicola van de Velde on April 11, 2019

HBO’s hugely successful Game of Thrones is coming to its 8th and final season. Now before we get all teary-eyed and find out who ends up on the Iron Throne, we’d like to share our...

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