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Customer Experience

4 steps to a Customer-focused Service Desk culture
By Hannah Price on June 27, 2017

Focusing on the customer can help your Service Department work more efficiently and improve the relationships with your customers and colleagues. A big part of Customer Centricity is...

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Customer Experience

The importance of Service Excellence in Facilities Management
By Annemarie Wolfrat on May 30, 2017

As an organization, you want to go one step further and exceeding your customers’ expectations. With a Service Excellence approach, you can make that difference. But how does that work?...

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Customer Experience

6 ways to get continuous customer feedback
By Wes Heemskerk on April 25, 2017

You may have already made it pretty easy for your customers to provide feedback. You have set up a system so that after resolving a call or answering a question, your customer can...

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Customer Experience

5 ways to improve your IT department's image
By Ron van Haasteren on April 20, 2017

Much of what IT departments do is invisible. Your colleagues come to work in the morning and use many of your services within the first half hour without even thinking of you. It's a...

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Customer Experience

How to handle Social Media as a Service Tool
By Jan Dijkshoorn on March 7, 2017

The rise of social media has become more visible in recent years, also in the business world. Company forums like Yammer or instant messenger are part of the standard communication...

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