Service desks are getting more customer-oriented, but their Key Performance Indicators (KPIs) stay the same. We still measure duration, response times and the number of processed calls per month. Useful, but it doesn’t tell you whether your customers are really happy.
8 August 2017
In building maintenance you often encounter difficult situations. There may have been times when you were forced to cut off the water supply during office hours, or order maintenance for recently painted windows. Choose a proactive strategy and prevent these issues, reduce costs and improve your services.