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19 January 2017

What to consider when considering outsourcing your services

“Outsourcing services can save costs” is a well-known argument, but is it true? There can still be a lot of hidden costs and you might introduce new challenges for your organization. Still, there are plenty of good reasons to outsource activities. Worcade team lead Renske van der Heide tells about the perks and drawbacks of keeping your organization operating with help of suppliers.

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12 January 2017

More reasons for shared services: the Google effect


Supporting departments within organizations have traditionally focused on managing and continually improving their own services. However, end users are becoming more and more critical and demanding of services supplied by HR, FM and IT departments. Part of this is because they now can find out many problems themselves through search engines. How do we combat this? One answer is in Shared Service Management.

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