Customer Journey

A customer journey consists of all the experiences your customers have with your service desk or department. Such a journey may be full of obstacles or challenges. But that’s OK: it’s the perfect starting point to improve your services. Step into your customer’s shoes with customer journey mapping and find out how they experience your services – and which improvements to make.

An example of a simple customer journey map

Ready to start customer journey mapping? Find out what happens when Oliver requests a laptop from your IT department with our simple customer journey map!

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Defining and mapping customer journey touch points

Want to know the secret to improving your customer experience? Find out how customer journey mapping and customer journey touch points can help you.

10 steps to map a customer journey for your service desk

Improve your customer experience by mapping out customer journeys to give you an idea of how your customer percieves your service delivery.

Mapping Customer Journeys for a better user experience

You can no longer hide behind KPIs on the technical performance of your services. And SLAs don’t cut it anymore. It’s all about customer experience.

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