Service Catalogue

A service catalogue is essential for any service provider. Without it, your customers don’t know what services you offer. Find out what the perfect service catalogue looks like. Or discover why a service catalogue can make or break your customer satisfaction.

4 tips for a successful digital service catalogue

How do you apply the Agile principle of ‘working software over comprehensive documentation’ to improve your service catalogue? Here are 4 tips for creating a successful digital service catalogue.

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Creating customer satisfaction

How a service catalogue helps you increase customer satisfaction

According to the Agile Manifesto, customer collaboration goes beyond contract negotiation. You can use this principle to professionalize your service catalogue. But how do you go about increasing customer satisfaction through your service catalogue?

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Agile in an office environment

An agile approach to your service catalogue

Your service catalogue only has value for your organization when it’s up to date. But how do you ensure that your team actually makes time to regular update the service catalogue? My advice: an agile service catalogue.

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Merging service desks

This should be your #1 priority when merging service desks

Are you about to merge two or more service desks? Perhaps due to a merger of companies, or a centralization within your organization? The key is drafting a service catalogue together. Here’s why.

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A traditional service catalogue

What is a service catalogue?

In this video series, we explain an ITSM concept in about 60 seconds. This week: the service catalogue. What is it? And how does it help you do your work better?

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Digital self-service

5 things that make a good Service Catalogue

It is important to always provide your customers with sufficient information. When compiling the online service catalogue, always take the following into account.

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Adjusting to the customers needs

Making your IT Service Catalogue customer centric

Most IT-departments use a service catalog – few optimize it for their audience: the end user. Both department and user will benefit from more customer focus.

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