Service Catalogue
A service catalogue is essential for any service provider. Without it, your customers don’t know what services you offer. Find out what the perfect service catalogue looks like. Or discover why a service catalogue can make or break your customer satisfaction.
4 tips for a successful digital service catalogue
How do you apply the Agile principle of ‘working software over comprehensive documentation’ to improve your service catalogue? Here are 4 tips for creating a successful digital service catalogue.
Read moreFebruary 21, 2019
How a service catalogue helps you increase customer satisfaction
According to the Agile Manifesto, customer collaboration goes beyond contract negotiation. You can use this principle to professionalize your service catalogue. But how do you go about increasing customer satisfaction through your service catalogue?
January 17, 2019
An agile approach to your service catalogue
Your service catalogue only has value for your organization when it’s up to date. But how do you ensure that your team actually makes time to regular update the service catalogue? My advice: an agile service catalogue.
December 20, 2018
This should be your #1 priority when merging service desks
Are you about to merge two or more service desks? Perhaps due to a merger of companies, or a centralization within your organization? The key is drafting a service catalogue together. Here’s why.
November 22, 2018
What is a service catalogue?
In this video series, we explain an ITSM concept in about 60 seconds. This week: the service catalogue. What is it? And how does it help you do your work better?
February 14, 2017
5 things that make a good Service Catalogue
It is important to always provide your customers with sufficient information. When compiling the online service catalogue, always take the following into account.
January 17, 2017
Making your IT Service Catalogue customer centric
Most IT-departments use a service catalog – few optimize it for their audience: the end user. Both department and user will benefit from more customer focus.
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