A service catalogue is essential for any service provider. Without it, your customers don’t know what services you offer. Find out what the perfect service catalogue looks like. Or discover why a service catalogue can make or break your customer satisfaction.
How a service catalogue helps you increase customer satisfaction
According to the Agile Manifesto, customer collaboration goes beyond contract negotiation. You can use this principle to professionalize your service catalogue. But how do you go about increasing customer satisfaction through your service catalogue?
This should be your #1 priority when merging service desks
Are you about to merge two or more service desks? Perhaps due to a merger of companies, or a centralization within your organization? The key is drafting a service catalogue together. Here’s why.
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