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Enterprise Service Management

What the perfect shared services manager looks like
By Stephen Mann on October 22, 2020

Industry expert Stephen Mann shares the seven most important day-to-day responsibilities of a shared services manager and the personal traits that set apart those who thrive in this role.

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Enterprise Service Management

How to improve collaboration between departments
By Doug Tedder on October 8, 2020

What’s the difference between cooperation and collaboration? And why are some organizations so afraid of the latter? In his second guest blog, industry expert Doug Tedder answers all...

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Enterprise Service Management

A shared services model – the next evolution of ESM
By Stephen Mann on September 10, 2020

Industry expert Stephen Mann is back with another blog. Today, he explains how a shared services model extends the benefits of Enterprise Service Management (ESM) for your organization....

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Enterprise Service Management

Office social distancing with Enterprise Service Management
By Naïma Lachhab on July 30, 2020

Working from home has been – and will be – the norm for quite some time. But that doesn’t mean you can’t prepare for your return to the office in case COVID-19 measures start to ease....

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Enterprise Service Management

A look at the service desk of the future
By Gunnar Oldenhof on July 2, 2020

Inspired by the Mars rover mission that’s supposed to launch on 20 July 2020, we started thinking about the frontiers of the service desk. Will the service desk as we know it still exist...

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Enterprise Service Management

How to manage panic at your service desk
By Charlie Braithwaite on June 25, 2020

Wouldn’t it be great to have completely stress-free workplaces? Unfortunately, this is unrealistic – stress is part and parcel of life, and work is no different. We’re going to run...

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Enterprise Service Management

Why ESM needs a single point of contact
By Doug Tedder on June 18, 2020

Why is having a single point of contact (SPOC) so important for Enterprise Service Management (ESM)? In his first guest blog, industry expert Doug Tedder explains the transformative...

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Enterprise Service Management

Launching Enterprise Service Management in your organization
By Gunnar Oldenhof on June 4, 2020

You’ve probably heard of the many benefits of Enterprise Service Management (ESM) before. But how do you launch ESM in your organization? Use one of our three routes to travel to planet...

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Enterprise Service Management

The value of Enterprise Service Management for your organization
By Gunnar Oldenhof on May 14, 2020

Enterprise Service Management: it’s a huge buzzword in the service management community. Thinking about hopping on the ESM bandwagon yourself? First, you have to find out what the value...

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Enterprise Service Management

Why ESM is key in improving your citizen support
By Wouter van den Bergh on April 30, 2020

Do you work at a municipality? And are you responsible for IT or citizen support? Then listen up. I’ll explain why you need each other to provide excellent service your citizens - and...

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