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Enterprise Service Management

5 ITSM trends for 2019
By Nancy Van Elsacker Louisnord on January 3, 2019

2018 has come and gone, which means it's time to focus on 2019! What will happen in the ITSM world this year? Which new trends will pop up? And how will current trends develop? I...

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Enterprise Service Management

How Santa delivers 1.4 billion presents on time thanks to service management
By Nicola van de Velde on December 11, 2018

The last weeks of the year are extremely busy – and not just for service desks. Santa has to build and store over 1.4 billion gifts, then fly across the world to deliver them to close to...

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Enterprise Service Management

[Video] What is Shared Service Management?
By Nancy Van Elsacker Louisnord on October 4, 2018

In this video series, we explain an ITSM concept in about 60 seconds. This week, we cheated a little bit: we needed 76 seconds to explain Shared Service Management (SSM). What is it? And...

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Enterprise Service Management

How Enterprise Service Management improves the user experience
By Martijn Poll on May 31, 2018

Did you ever notice how many questions a new employee has in their first few months? How can I submit my declarations? Who do I have to request a phone from? Et cetera. Of course you...

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Enterprise Service Management

Better Service Management on a smaller budget
By Fijke Roelofsen on August 22, 2017

How do you invest in better services when you don’t have a lot of resources? Tim van Leeuwen, facilities department manager at NHTV, a University of applied sciences in the Breda, the...

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Enterprise Service Management

The Benefits of CAFM-Software
By Amy Salt on August 10, 2017

Perhaps you are hoping to manage your day to day workload better, but are unsure how CAFM software may benefit your organisation to make the shift. Making the transition from paper to...

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Enterprise Service Management

6 steps from reactive to proactive Facilities Maintenance
By Elisette Daams on May 17, 2017

In building maintenance you often encounter difficult situations. There may have been times when you were forced to cut off the water supply during office hours, or order maintenance for...

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Enterprise Service Management

Simple steps towards sharing processes
By Martijn Meeder on April 18, 2017

During the process of making the procedures of various supporting departments uniform, one department often takes the lead. In this article I will explore whether it is better to search...

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Enterprise Service Management

5 ways to collaborate across service departments and improve your services
By Robbert Petterson on April 13, 2017

Shared Service Management is an important development in the collaboration between an organization’s supporting services and it offers many advantages for the organization and the end...

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Enterprise Service Management

The simplest steps to improving your supplier relationships
By Elisette Daams on March 30, 2017

More and more service organizations are switching to a more management-focused role. This makes it increasingly important to get collaboration with suppliers on the right track...

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