Enterprise Service Management
What if customers could easily get the answers to all their service questions in one place? Without having to search for the right channel or person? Whether they need help from IT, HR, FM, or another service department? With Enterprise Service Management (ESM), this becomes reality. At its core, ESM is all about collaboration. Service departments join forces, from using a common tool to process requests to having a single point of contact for customers and providing shared services.
September 5, 2023
More efficient, customer-centric IT services? Try Lean Service Management
Struggling to keep up with customer expectations? Lean Service Management makes your IT services more efficient and customer-centric.
September 6, 2022
Tales from the service desk: 9 hilarious IT support requests
From users drowning laptops in coffee, to the one who “deleted” the internet, every IT professional has a funny request story. Here are 9 of our favourites.
August 18, 2022
4 things IT professionals really want to say to their end-users
IT professionals are only human. And sometimes, all they want is to be brutally honest. Here are 4 things IT professionals really want to say.
July 28, 2022
Why sustainable growth isn’t just about profit (and how TOPdesk does it)
When it comes to Corporate Social Responsibility, TOPdesk’s in it for the long haul. That’s why we’re 100% committed to sustainable growth. Find out how.
May 25, 2022
Regain control of your service desk with these 8 tips for working smarter
IT department under pressure from rising customer expectations? Regain control of your service desk with these 8 tips for smarter working.
May 24, 2022
5 stressful moments that anyone working in IT will recognize
Working at the service desk is fun and rewarding... well, most of the time. Here are 5 things that will…
March 8, 2022
Bridging tech’s gender gap: gender diversity at TOPdesk
Women are still underrepresented in the tech workforce. Find out how TOPdesk deals with gender diversity and how we can contribute to bridging the gap.
January 27, 2022
Corporate Social Responsibility at TOPdesk: How we’re going to do better in 2022
Read about TOPdesk’s socially responsible resolutions. Discover what we’re doing to become more sustainable, community-minded, and inclusive in 2022.
April 11, 2021
4 ways Game of Thrones teaches us about customer experience
It’s been a couple years since the completion of HBO’s hugely successful series, Game of Thrones. If you haven’t seen it yet, don’t worry: We won’t spoil the ending for you! Instead, we’d like to share some surprising wisdom that the series’ characters impart about customer experience.
October 22, 2020
What the perfect shared services manager looks like
What does the Shared Services Manager role entail? Stephen Mann shares the 7 responsibilities and ideal traits of a shared services manager.
You might also be interested in
May 31, 2022
Why you should use ITIL as a framework – not a set of rules
ITIL is a framework, not a rigid set of rules. Find out why you should be flexible about ITIL and other frameworks.
June 23, 2022
Why your change process is too slow – and how to fix it
The change process can be long and tedious, slowing down your organization. Time to reinvent your CAB. Here’s how.