Enterprise Service Management

What if customers could easily get the answers to all their service questions in one place? Without having to search for the right channel or person? Whether they need help from IT, HR, FM, or another service department? With Enterprise Service Management (ESM), this becomes reality. At its core, ESM is all about collaboration. Service departments join forces, from using a common tool to process requests to having a single point of contact for customers and providing shared services.

Agile service management in practice? 6 examples

Agile service management doesn’t provide you with extensive process descriptions you can implement in detail. Agile is a philosophy for how to set up your work. Find out more.

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Tales from the service desk: 9 hilarious IT support requests

From users drowning laptops in coffee, to the one who “deleted” the internet, every IT professional has a funny request story. Here are 9 of our favourites.

4 things IT professionals really want to say to their end-users

IT professionals are only human. And sometimes, all they want is to be brutally honest. Here are 4 things IT professionals really want to say.

Why sustainable growth isn’t just about profit (and how TOPdesk does it)

When it comes to Corporate Social Responsibility, TOPdesk’s in it for the long haul. That’s why we’re 100% committed to sustainable growth. Find out how.

5 System Administrators who Became Superheroes 🦸

Join us in celebrating SysAdmin Day 2022 with our SysAdmin Hero giveaway! Nominate your hero with your personal story of thanks.

What is agile? Answers to 4 frequently asked questions

Discover the answers to four frequently asked questions about agile working and find out how to bring back speed and flexibility to your IT department.

Regain control of your service desk with these 8 tips for working smarter

IT department under pressure from rising customer expectations? Regain control of your service desk with these 8 tips for smarter working.

5 stressful moments that anyone working in IT will recognize

Working at the service desk is fun and rewarding... well, most of the time. Here are 5 things that will make anyone working in IT want to scream.

Trans Day of Visibility at TOPdesk

Read about TOPdesk’s position and our future plans for better allyship to the trans and gender nonconforming community.

Say goodbye to service desk stress

How can you say goodbye to service desk stress? Our 5 tips help you add value to your organization while making your employees happier at the same time.

Bridging tech’s gender gap: gender diversity at TOPdesk

Women are still underrepresented in the tech workforce. Find out how TOPdesk deals with gender diversity and how we can contribute to bridging the gap.

What a partnership with TOPdesk looks like

At TOPdesk, we take partnerships seriously. Here’s what working with TOPdesk looks like.

10 things you might not know about TOPdesk

Find out why we prefer Playmobil over Lego, the humble beginnings of our CEO and why we don’t mind saying no – even to potential customers. And more!

Corporate Social Responsibility at TOPdesk: How we’re going to do better in 2022

Read about TOPdesk’s socially responsible resolutions. Discover what we’re doing to become more sustainable, community-minded, and inclusive in 2022.

4 ways Game of Thrones teaches us about customer experience

It’s been a couple years since the completion of HBO’s hugely successful series, Game of Thrones. If you haven’t seen it yet, don’t worry: We won’t spoil the ending for you! Instead, we’d like to share some surprising wisdom that the series’ characters impart about customer experience.

7 life hacks for your service desk

Life at the service desk can get tricky. Feeling like pulling your hair out? Use these 7 life hacks to feel on top of the world again in no time.

What the perfect shared services manager looks like

What does the Shared Services Manager role entail? Stephen Mann shares the 7 responsibilities and ideal traits of a shared services manager.

How to improve collaboration between departments

Industry expert Doug Tedder explains how to improve collaboration between departments and takes away the main barriers.

A shared services model – the next evolution of ESM

How do you implement a shared services model? Learn how to make the most of the benefits of Enterprise Service Management (ESM).

Office social distancing with Enterprise Service Management

Once you get to return to the office, service departments are key in accommodating office social distancing. Use these tips to make the return go smoothly.

Which Sesame Street character at the service desk are you?

Which Sesame Street character at the service desk are you? Take the quiz to find out and download our Microsoft Teams background for your next video call.

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The benefits of service desk automation

By leveraging service desk automation, service desk employees can spend their time doing what they do best: using their expertise to resolve complex calls.

5 ways to improve your employee experience for happier customers

Data shows there’s an undeniable link between employee experience and customer experience. Find out how to keep employees engaged for happier customers in this blog.

6 ways to boost your organization’s IT security

Keeping breaches at bay is a major priority for IT departments. Here are our 6 top tips for strengthening your organization’s IT security.