Agile Service Management
Want to increase the flexibility and speed of your service delivery? Agile Service Management is the answer. Applying the agile mindset to service management allows you to respond more quickly to the needs of your customers and takes your service delivery to the next level.
How to take a Lean approach to service management
Lean is a great solution for IT departments looking to reduce unnecessary work. But how does a Lean service management approach work in practice? Read this blog to find out.
Read moreSeptember 5, 2023
More efficient, customer-centric IT services? Try Lean Service Management
Struggling to keep up with customer expectations? Lean Service Management makes your IT services more efficient and customer-centric.
November 23, 2022
Agile service management in practice? 6 examples
Agile service management doesn’t provide you with extensive process descriptions you can implement in detail. Agile is a philosophy for how to set up your work. Find out more.
May 26, 2022
What is agile? Agile FAQ
Discover the answers to four frequently asked questions about agile working and find out how to bring back speed and flexibility to your IT department.
July 9, 2020
How Does Scrum Apply to Agile ITSM?
Scrum and agile are hot topics. But how does agile ITSM work? And how can you apply scrum to your IT team?
January 31, 2019
Agile service desk? Forget about Scrum, start using Kanban
Introducing Scrum is often too rigorous a tool for improving the service delivery of your agile service desk. Instead, try Kanban.
December 6, 2018
ITSM Trends: How Bimodal IT helps your organization
Agile is used more and more in other departments as well, including the world of IT. Still, the question at many organizations remains: how? How do we combine Agile with how we’ve been working for years? Bimodal IT is the answer.
August 9, 2018
Agile Change Management in practice
We’re continuing our exploration into Agile Service Management – to find ways you can make your Service Desk operations more speedy and less rigid. Let’s continue by exploring Agile Change Management. How does it work in practice?
July 19, 2018
Agile Change Management – is it viable?
Traditional Change management can be long-winded and rigid. How do you make your change management process more agile? In this post in our agile blog series, we’ll discuss agile Change Management and a more agile approach to change requests?
May 24, 2018
7 things to avoid when applying agile to ITSM
You can approach agile transformations in two ways: top-down and bottom-up. A bottom-up approach means the team takes initiative, often in IT, to implement a more agile way of working with a single team.
April 26, 2018
5 Questions on Agile Service Management answered
Do you have questions about moving to more Agile Service Management, and the implications of doing so? Consultant Bas Blanken – author of our Agile Service Management E-book and several blog posts on the topic – shares his wisdom in this video.
March 1, 2018
This is how your IT department reacts to an agile transition
Introducing an agile way of working means a culture shift at your IT department. What reactions can you expect from your IT employees?
January 11, 2018
A more Agile Incident Management process
Every step in your incident management process needs to contribute to how quickly an incident is processed. Does a step not contribute to your goal? Remove it.
December 6, 2017
Agile service management: the end of ITIL?
Is it possible to pair agile service management and ITIL? We’ve compared the 4 basic values of agile with ITIL and came to a not so obvious conclusion.
August 4, 2017
Applying Agile Service Management at your service desk
There’s a lot of talk about agile. But does agile service management work? Or is the word simply meant to make service management sound cooler?
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