Agile Service Management

Scrum and agile are hot topics. But how does agile ITSM work? And how can you apply scrum to your IT team?

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Lean is all about optimizing customer value delivery and making processes as efficient as possible. How can Lean help you improve your service management?

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Introducing Scrum is often too rigorous a tool for improving the service delivery of your agile service desk. Instead, try Kanban.

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Agile is used more and more in other departments as well, including the world of IT. Still, the question at many organizations remains: how? How do we combine Agile with how we’ve been working for years? Bimodal IT is the answer.

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We’re continuing our exploration into Agile Service Management – to find ways you can make your Service Desk operations more speedy and less rigid. Let’s continue by exploring Agile Change Management. How does it work in practice?

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Traditional Change management can be long-winded and rigid. How do you make your change management process more agile? In this post in our agile blog series, we’ll discuss agile Change Management and a more agile approach to change requests?

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You can approach agile transformations in two ways: top-down and bottom-up. A bottom-up approach means the team takes initiative, often in IT, to implement a more agile way of working with a single team.

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Do you have questions about moving to more Agile Service Management, and the implications of doing so? Consultant Bas Blanken – author of our Agile Service Management E-book and several blog posts on the topic – shares his wisdom in this video.

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Introducing an agile way of working means a culture shift at your IT department. What reactions can you expect from your IT employees?

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Every step in your incident management process needs to contribute to how quickly an incident is processed. Does a step not contribute to your goal? Remove it.

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Agile service management doesn’t provide you with extensive process descriptions you can implement in detail. Agile is a philosophy for how to set up your work.

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Is it possible to pair agile service management and ITIL? We’ve compared the 4 basic values of agile with ITIL and came to a not so obvious conclusion.

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There’s a lot of talk about agile. But does agile service management work? Or is the word simply meant to make service management sound cooler?

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