Agile Service Management

Want to increase the flexibility and speed of your service delivery? Agile Service Management is the answer. Applying the agile mindset to service management allows you to respond more quickly to the needs of your customers and takes your service delivery to the next level.

What is agile? Answers to 4 frequently asked questions

Discover the answers to four frequently asked questions about agile working and find out how to bring back speed and flexibility to your IT department.

Read more

Agile ITSM and scrum: how do they work together?

Scrum and agile are hot topics. But how does agile ITSM work? And how can you apply scrum to your IT team?

...

Read more
Lean service management

Lean Service Management: the solution to time wastage

Lean is all about optimizing customer value delivery and making processes as efficient as possible. How can Lean help you improve your service management?

...

Read more
Working agile at IT department

Agile service desk? Forget about Scrum, start using Kanban

Introducing Scrum is often too rigorous a tool for improving the service delivery of your agile service desk. Instead, try Kanban.

...

Read more
Customer Satisfaction Surveys

ITSM Trends: How Bimodal IT helps your organization

Agile is used more and more in other departments as well, including the world of IT. Still, the question at many organizations remains: how? How do we combine Agile with how we’ve been working for years? Bimodal IT is the answer.

...

Read more
Working together in an agile way

Agile Change Management in practice

We’re continuing our exploration into Agile Service Management – to find ways you can make your Service Desk operations more speedy and less rigid. Let’s continue by exploring Agile Change Management. How does it work in practice?

...

Read more
Working agile with post-its

Agile Change Management – is it viable?

Traditional Change management can be long-winded and rigid. How do you make your change management process more agile? In this post in our agile blog series, we’ll discuss agile Change Management and a more agile approach to change requests?

...

Read more
Working agile at IT department

7 things to avoid when applying agile to ITSM

You can approach agile transformations in two ways: top-down and bottom-up. A bottom-up approach means the team takes initiative, often in IT, to implement a more agile way of working with a single team.

...

Read more
Agile in an office environment

5 Questions about Agile Service Management answered

Do you have questions about moving to more Agile Service Management, and the implications of doing so? Consultant Bas Blanken – author of our Agile Service Management E-book and several blog posts on the topic – shares his wisdom in this video.

...

Read more
IT Department working agile

This is how your IT department reacts to an agile transition

Introducing an agile way of working means a culture shift at your IT department. What reactions can you expect from your IT employees?

...

Read more
Group of Service Management experts creating an agile incident management process

A more Agile Incident Management process

Every step in your incident management process needs to contribute to how quickly an incident is processed. Does a step not contribute to your goal? Remove it.

...

Read more
Working agile with post-its

Agile service management in practice? 6 examples

Agile service management doesn’t provide you with extensive process descriptions you can implement in detail. Agile is a philosophy for how to set up your work.

...

Read more
Agile Service Management

Agile service management: the end of ITIL?

Is it possible to pair agile service management and ITIL? We’ve compared the 4 basic values of agile with ITIL and came to a not so obvious conclusion.

...

Read more
IT Department working agile

Applying Agile Service Management at your service desk

There’s a lot of talk about agile. But does agile service management work? Or is the word simply meant to make service management sound cooler?

...

Read more

You might also be interested in

Shared services in action

A shared services model – the next evolution of ESM

How do you implement a shared services model? Learn how to make the most of the benefits of Enterprise Service Management (ESM).

...

Read more
Illustration laptop remote working cyberattack

The cybersecurity risks of remote working

Hybrid working has changed the face of IT security. Read this blog to learn more about the cybersecurity risks of remote working.

...

Read more
Pixel perfect vision

7 life hacks for your service desk

Life at the service desk can get tricky. Feeling like pulling your hair out? Use these 7 life hacks to feel on top of the world again in no time.

...

Read more