Agile Service Management
Want to increase the flexibility and speed of your service delivery? Agile Service Management is the answer. Applying the agile mindset to service management allows you to respond more quickly to the needs of your customers and takes your service delivery to the next level.
September 5, 2023
More efficient, customer-centric IT services? Try Lean Service Management
Struggling to keep up with customer expectations? Lean Service Management makes your IT services more efficient and customer-centric.
January 31, 2019
Agile service desk? Forget about Scrum, start using Kanban
Introducing Scrum is often too rigorous a tool for improving the service delivery of your agile service desk. Instead, try Kanban.
December 6, 2018
ITSM Trends: How Bimodal IT helps your organization
Agile is used more and more in other departments as well, including the world of IT. Still, the question at many organizations remains: how? How do we combine Agile with how we’ve been working for years? Bimodal IT is the answer.
August 9, 2018
Agile Change Management in practice
We’re continuing our exploration into Agile Service Management – to find ways you can make your Service Desk operations more speedy and less rigid. Let’s continue by exploring Agile Change Management. How does it work in practice?
July 19, 2018
Agile Change Management – is it viable?
Traditional Change management can be long-winded and rigid. How do you make your change management process more agile? In this post in our agile blog series, we’ll discuss agile Change Management and a more agile approach to change requests?
April 26, 2018
5 Questions on Agile Service Management answered
Do you have questions about moving to more Agile Service Management, and the implications of doing so? Consultant Bas Blanken – author of our Agile Service Management E-book and several blog posts on the topic – shares his wisdom in this video.
March 1, 2018
This is how your IT department reacts to an agile transition
Introducing an agile way of working means a culture shift at your IT department. What reactions can you expect from your IT employees?
August 4, 2017
Applying Agile Service Management at your service desk
There’s a lot of talk about agile. But does agile service management work? Or is the word simply meant to make service management sound cooler?
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August 14, 2023
Service Desk Automation: A Pathway to Future Success
Experts featured insightful exploration of service desk automation, making it accessible to anyone interested in ITSM. By embracing automation, businesses can enhance customer support and operational efficiency, positioning themselves for future success in the dynamic IT landscape.
March 16, 2023
Locating missing Chromebooks: How Asset Management Tracking can help school board IT leaders
School board IT leaders, it’s okay if you don’t know where all the Chromebooks are. Improving asset tracking can help this! Here’s how you can start.