2018 has come and gone, which means it's time to focus on 2019! What will happen in the ITSM world this year? Which new trends will pop up? And how will current trends develop? I...
Continue Reading2018 has come and gone, which means it's time to focus on 2019! What will happen in the ITSM world this year? Which new trends will pop up? And how will current trends develop? I...
Continue ReadingThe last weeks of the year are extremely busy – and not just for service desks. Santa has to build and store over 1.4 billion gifts, then fly across the world to deliver them to close to...
Continue ReadingIn this video series, we explain an ITSM concept in about 60 seconds. This week, we cheated a little bit: we needed 76 seconds to explain Shared Service Management (SSM). What is it? And...
Continue ReadingDid you ever notice how many questions a new employee has in their first few months? How can I submit my declarations? Who do I have to request a phone from? Et cetera. Of course you...
Continue ReadingDuring the process of making the procedures of various supporting departments uniform, one department often takes the lead. In this article I will explore whether it is better to search...
Continue ReadingShared Service Management is an important development in the collaboration between an organization’s supporting services and it offers many advantages for the organization and the end...
Continue ReadingAccording to the Service Desk Institute (SDI), 90 per cent of organizations have more than one service desk and 55 per cent are planning for shared service management. There are a lot of...
Continue ReadingSupporting departments within organizations have traditionally focused on managing and continually improving their own services. However, end users are becoming more and more critical...
Continue ReadingSupporting departments within organizations have traditionally focused on managing and improving their own services. However, end users are becoming more critical and demanding of...
Continue ReadingSupporting departments within organizations have traditionally focused on managing and improving their own services. However, end users are becoming more critical and demanding of...
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