<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=42246&amp;fmt=gif">

Stay up to date

Enterprise Service Management

The simplest steps to improving your supplier relationships
By Elisette Daams on March 30, 2017

More and more service organizations are switching to a more management-focused role. This makes it increasingly important to get collaboration with suppliers on the right track...

Continue Reading

Enterprise Service Management

Small steps: collaborate better across service departments
By Nancy Van Elsacker Louisnord on March 23, 2017

According to the Service Desk Institute (SDI), 90 per cent of organizations have more than one service desk and 55 per cent are planning for shared service management. There are a lot of...

Continue Reading

Enterprise Service Management

Hiring and motivating the right kind of IT-staff
By Erik Pols on March 14, 2017

Finding great staff and making sure they stay is one of the biggest challenges for any manager. However IT and service desk managers have two obstacles in particular around hiring and...

Continue Reading

Enterprise Service Management

More reasons for shared services: the Google effect
By Jordi Recasens on January 12, 2017

Supporting departments within organizations have traditionally focused on managing and continually improving their own services. However, end users are becoming more and more critical...

Continue Reading

Enterprise Service Management

How to implement Shared Services for HR, IT and FM
By Nancy Van Elsacker Louisnord on December 16, 2016

Supporting departments within organizations have traditionally focused on managing and improving their own services. However, end users are becoming more critical and demanding of...

Continue Reading

Enterprise Service Management

4 steps towards Enterprise Service Management
By Annemarie Wolfrat on December 13, 2016

How frustrating is it to have five different questions and having to choose from five different service desks? Yet this is the kind of service structure many organizations use today. More...

Continue Reading

Enterprise Service Management

Eight Reasons for Continuous Deployment
By Charlie Palmer on August 2, 2016

The SaaS revolution has been a liberation for companies: anyone can have access to software without the need for local database admins. And with it comes the option for rapid and safe...

Continue Reading