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Enterprise Service Management

6 steps from reactive to proactive Facilities Maintenance
By Elisette Daams on May 17, 2017

In building maintenance you often encounter difficult situations. There may have been times when you were forced to cut off the water supply during office hours, or order maintenance for...

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Enterprise Service Management

Simple steps towards sharing processes
By Martijn Meeder on April 18, 2017

During the process of making the procedures of various supporting departments uniform, one department often takes the lead. In this article I will explore whether it is better to search...

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Enterprise Service Management

5 ways to collaborate across service departments
By Robbert Petterson on April 13, 2017

Shared Service Management is an important development in the collaboration between an organization’s supporting services and it offers many advantages for the organization and the end...

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Enterprise Service Management

The simplest steps to improving your supplier relationships
By Elisette Daams on March 30, 2017

More and more service organizations are switching to a more management-focused role. This makes it increasingly important to get collaboration with suppliers on the right track...

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Enterprise Service Management

Small steps: collaborate better across service departments
By Nancy Van Elsacker Louisnord on March 23, 2017

According to the Service Desk Institute (SDI), 90 per cent of organizations have more than one service desk and 55 per cent are planning for shared service management. There are a lot of...

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Enterprise Service Management

Hiring and motivating the right kind of IT-staff
By Erik Pols on March 14, 2017

Finding great staff and making sure they stay is one of the biggest challenges for any manager. However IT and service desk managers have two obstacles in particular around hiring and...

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Enterprise Service Management

More reasons for shared services: the Google effect
By Jordi Recasens on January 12, 2017

Supporting departments within organizations have traditionally focused on managing and continually improving their own services. However, end users are becoming more and more critical...

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Enterprise Service Management

How to implement Shared Services for HR, IT and FM
By Nancy Van Elsacker Louisnord on December 16, 2016

Supporting departments within organizations have traditionally focused on managing and improving their own services. However, end users are becoming more critical and demanding of...

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Enterprise Service Management

4 steps towards Enterprise Service Management
By Annemarie Wolfrat on December 13, 2016

How frustrating is it to have five different questions and having to choose from five different service desks? Yet this is the kind of service structure many organizations use today. More...

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Enterprise Service Management

Eight Reasons for Continuous Deployment
By Charlie Palmer on August 2, 2016

The SaaS revolution has been a liberation for companies: anyone can have access to software without the need for local database admins. And with it comes the option for rapid and safe...

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