Enterprise Service Management

In building maintenance you often encounter difficult situations. There may have been times when you were forced to cut off the water supply during office hours, or order maintenance for...

Enterprise Service Management

During the process of making the procedures of various supporting departments uniform, one department often takes the lead. In this article I will explore whether it is better to search...

Enterprise Service Management

Shared Service Management is an important development in the collaboration between an organization’s supporting services and it offers many advantages for the organization and the end...

Enterprise Service Management

More and more service organizations are switching to a more management-focused role. This makes it increasingly important to get collaboration with suppliers on the right track...

Enterprise Service Management

According to the Service Desk Institute (SDI), 90 per cent of organizations have more than one service desk and 55 per cent are planning for shared service management. There are a lot of...

Enterprise Service Management

Finding great staff and making sure they stay is one of the biggest challenges for any manager. However IT and service desk managers have two obstacles in particular around hiring and...

Enterprise Service Management

Supporting departments within organizations have traditionally focused on managing and continually improving their own services. However, end users are becoming more and more critical...

Enterprise Service Management

Supporting departments within organizations have traditionally focused on managing and improving their own services. However, end users are becoming more critical and demanding of...

Enterprise Service Management

How frustrating is it to have five different questions and having to choose from five different service desks? Yet this is the kind of service structure many organizations use today. More...

Enterprise Service Management

The SaaS revolution has been a liberation for companies: anyone can have access to software without the need for local database admins. And with it comes the option for rapid and safe...