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Service Culture
Which skills do you need at the service desk? How do personality tests improve team collaboration? And what’s the secret to keeping your service desk employees happy? Service culture ranges from the shared values and beliefs of an organization to the way employees interact with each other – all of which influence your service delivery.
Tales from the service desk: 9 hilarious IT support requests
From users drowning laptops in coffee, to the one who “deleted” the internet, every IT professional has a funny request story. Here are 9 of our favourites.
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August 18, 2022
4 things IT professionals really want to say to their end-users
IT professionals are only human. And sometimes, all they want is to be brutally honest. Here are 4 things IT professionals really want to say.
July 28, 2022
Why sustainable growth isn’t just about profit (and how TOPdesk does it)
When it comes to Corporate Social Responsibility, TOPdesk’s in it for the long haul. That’s why we’re 100% committed to sustainable growth. Find out how.
July 11, 2022
5 System Administrators who Became Superheroes 🦸
Join us in celebrating SysAdmin Day 2022 with our SysAdmin Hero giveaway! Nominate your hero with your personal story of thanks.
May 25, 2022
Regain control of your service desk with these 8 tips for working smarter
IT department under pressure from rising customer expectations? Regain control of your service desk with these 8 tips for smarter working.
May 24, 2022
5 stressful moments that anyone working in IT will recognize
Working at the service desk is fun and rewarding... well, most of the time. Here are 5 things that will…
March 31, 2022
Trans Day of Visibility at TOPdesk
Read about TOPdesk’s position and our future plans for better allyship to the trans and gender nonconforming community.
March 17, 2022
Say goodbye to service desk stress
How can you say goodbye to service desk stress? Our 5 tips help you add value to your organization while making your employees happier at the same time.
March 8, 2022
Bridging tech’s gender gap: gender diversity at TOPdesk
Women are still underrepresented in the tech workforce. Find out how TOPdesk deals with gender diversity and how we can contribute to bridging the gap.
March 3, 2022
What a partnership with TOPdesk looks like
At TOPdesk, we take partnerships seriously. Here’s what working with TOPdesk looks like.
February 3, 2022
10 things you might not know about TOPdesk
Find out why we prefer Playmobil over Lego, the humble beginnings of our CEO and why we don’t mind saying no – even to potential customers. And more!
January 27, 2022
Corporate Social Responsibility at TOPdesk: How we’re going to do better in 2022
Read about TOPdesk’s socially responsible resolutions. Discover what we’re doing to become more sustainable, community-minded, and inclusive in 2022.
April 11, 2021
4 ways Game of Thrones teaches us about customer experience
It’s been a couple years since the completion of HBO’s hugely successful series, Game of Thrones. If you haven’t seen it yet, don’t worry: We won’t spoil the ending for you! Instead, we’d like to share some surprising wisdom that the series’ characters impart about customer experience.
March 25, 2021
7 life hacks for your service desk
Life at the service desk can get tricky. Feeling like pulling your hair out? Use these 7 life hacks to feel on top of the world again in no time.
July 16, 2020
Which Sesame Street character at the service desk are you?
Which Sesame Street character at the service desk are you? Take the quiz to find out and download our Microsoft Teams background for your next video call.
May 21, 2020
The secret ingredients of successful organizational culture
Find out the secret ingredients of successful organizational culture that’ll make your employees thrive.
April 16, 2020
Go green or go home: Earth Day projects for your service teams
Curious how your service teams can help save the earth? We share 6 tips for Earth Day projects that’ll help your organization go green.
February 6, 2020
Utrecht University: Enterprise Service Management case
An Enterprise Service Management case in action: how Utrecht University embarked on their very own ESM journey – and what good it did them.
November 28, 2019
Inspiration for the festive season? 7 original gift ideas!
Make the most of Cyber Monday and surprise your employees with original festive season gifts. By doing a bit extra you’ll reap double benefits. Read this blog for 7 tips!
November 14, 2019
The major factor that makes a good service desk employee
Intrinsic motivation is the major factor that makes a good service desk employee. But how do you select team members based on this character trait?
October 17, 2019
Service Desk Bingo: How many squares can you cross off?
We’ve designed a Service Desk Bingo card that contains a number of common scenarios. How quickly can your team chalk up a full house?
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November 5, 2020
An example of a simple customer journey map
Ready to start customer journey mapping? Find out what happens when Oliver requests a laptop from your IT department with our simple customer journey map!
October 22, 2020
What the perfect shared services manager looks like
What does the Shared Services Manager role entail? Stephen Mann shares the 7 responsibilities and ideal traits of a shared services manager.
July 9, 2020
Agile ITSM and scrum: how do they work together?
Scrum and agile are hot topics. But how does agile ITSM work? And how can you apply scrum to your IT team?