Which skills do you need at the service desk? How do personality tests improve team collaboration? And what’s the secret to keeping your service desk employees happy? Service culture ranges from the shared values and beliefs of an organization to the way employees interact with each other – all of which influence your service delivery.
Tales from the service desk: 9 hilarious IT support requests
From users drowning laptops in coffee, to the one who “deleted” the internet, every IT professional has a funny request story. Here are 9 of our favourites.Read more
August 18, 2022
4 things IT professionals really want to say to their end-users
IT professionals are only human. And sometimes, all they want is to be brutally honest. Here are 4 things IT professionals really want to say.
July 28, 2022
Why sustainable growth isn’t just about profit (and how TOPdesk does it)
When it comes to Corporate Social Responsibility, TOPdesk’s in it for the long haul. That’s why we’re 100% committed to sustainable growth. Find out how.
May 25, 2022
Regain control of your service desk with these 8 tips for working smarter
IT department under pressure from rising customer expectations? Regain control of your service desk with these 8 tips for smarter working.
May 24, 2022
5 stressful moments that anyone working in IT will recognize
Working at the service desk is fun and rewarding... well, most of the time. Here are 5 things that will…
March 8, 2022
Bridging tech’s gender gap: gender diversity at TOPdesk
Women are still underrepresented in the tech workforce. Find out how TOPdesk deals with gender diversity and how we can contribute to bridging the gap.
January 27, 2022
Corporate Social Responsibility at TOPdesk: How we’re going to do better in 2022
Read about TOPdesk’s socially responsible resolutions. Discover what we’re doing to become more sustainable, community-minded, and inclusive in 2022.
April 11, 2021
4 ways Game of Thrones teaches us about customer experience
It’s been a couple years since the completion of HBO’s hugely successful series, Game of Thrones. If you haven’t seen it yet, don’t worry: We won’t spoil the ending for you! Instead, we’d like to share some surprising wisdom that the series’ characters impart about customer experience.
July 16, 2020
Which Sesame Street character at the service desk are you?
Which Sesame Street character at the service desk are you? Take the quiz to find out and download our Microsoft Teams background for your next video call.
May 21, 2020
The secret ingredients of successful organizational culture
Find out the secret ingredients of successful organizational culture that’ll make your employees thrive.
April 16, 2020
Go green or go home: Earth Day projects for your service teams
Curious how your service teams can help save the earth? We share 6 tips for Earth Day projects that’ll help your organization go green.
February 6, 2020
Utrecht University: Enterprise Service Management case
An Enterprise Service Management case in action: how Utrecht University embarked on their very own ESM journey – and what good it did them.
November 28, 2019
Inspiration for the festive season? 7 original gift ideas!
Make the most of Cyber Monday and surprise your employees with original festive season gifts. By doing a bit extra you’ll reap double benefits. Read this blog for 7 tips!
November 14, 2019
The major factor that makes a good service desk employee
Intrinsic motivation is the major factor that makes a good service desk employee. But how do you select team members based on this character trait?
October 17, 2019
Service Desk Bingo: How many squares can you cross off?
We’ve designed a Service Desk Bingo card that contains a number of common scenarios. How quickly can your team chalk up a full house?
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August 27, 2020
Find out where you stand with the TOPdesk Maturity Model
Transform the service departments in your organization into business partners and add continuous value with the TOPdesk Service Excellence Maturity Model.