Service Culture

Which skills do you need at the service desk? How do personality tests improve team collaboration? And what’s the secret to keeping your service desk employees happy? Service culture ranges from the shared values and beliefs of an organization to the way employees interact with each other – all of which influence your service delivery.

Tales from the service desk: 9 hilarious IT support requests

From users drowning laptops in coffee, to the one who “deleted” the internet, every IT professional has a funny request story. Here are 9 of our favourites.

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4 things IT professionals really want to say to their end-users

IT professionals are only human. And sometimes, all they want is to be brutally honest. Here are 4 things IT professionals really want to say.

Why sustainable growth isn’t just about profit (and how TOPdesk does it)

When it comes to Corporate Social Responsibility, TOPdesk’s in it for the long haul. That’s why we’re 100% committed to sustainable growth. Find out how.

5 System Administrators who Became Superheroes 🦸

Join us in celebrating SysAdmin Day 2022 with our SysAdmin Hero giveaway! Nominate your hero with your personal story of thanks.

Regain control of your service desk with these 8 tips for working smarter

IT department under pressure from rising customer expectations? Regain control of your service desk with these 8 tips for smarter working.

5 stressful moments that anyone working in IT will recognize

Working at the service desk is fun and rewarding... well, most of the time. Here are 5 things that will…

Trans Day of Visibility at TOPdesk

Read about TOPdesk’s position and our future plans for better allyship to the trans and gender nonconforming community.

Say goodbye to service desk stress

How can you say goodbye to service desk stress? Our 5 tips help you add value to your organization while making your employees happier at the same time.

Bridging tech’s gender gap: gender diversity at TOPdesk

Women are still underrepresented in the tech workforce. Find out how TOPdesk deals with gender diversity and how we can contribute to bridging the gap.

What a partnership with TOPdesk looks like

At TOPdesk, we take partnerships seriously. Here’s what working with TOPdesk looks like.

10 things you might not know about TOPdesk

Find out why we prefer Playmobil over Lego, the humble beginnings of our CEO and why we don’t mind saying no – even to potential customers. And more!

Corporate Social Responsibility at TOPdesk: How we’re going to do better in 2022

Read about TOPdesk’s socially responsible resolutions. Discover what we’re doing to become more sustainable, community-minded, and inclusive in 2022.

4 ways Game of Thrones teaches us about customer experience

It’s been a couple years since the completion of HBO’s hugely successful series, Game of Thrones. If you haven’t seen it yet, don’t worry: We won’t spoil the ending for you! Instead, we’d like to share some surprising wisdom that the series’ characters impart about customer experience.

7 life hacks for your service desk

Life at the service desk can get tricky. Feeling like pulling your hair out? Use these 7 life hacks to feel on top of the world again in no time.

Which Sesame Street character at the service desk are you?

Which Sesame Street character at the service desk are you? Take the quiz to find out and download our Microsoft Teams background for your next video call.

The secret ingredients of successful organizational culture

Find out the secret ingredients of successful organizational culture that’ll make your employees thrive.

Go green or go home: Earth Day projects for your service teams

Curious how your service teams can help save the earth? We share 6 tips for Earth Day projects that’ll help your organization go green.

Utrecht University: Enterprise Service Management case

An Enterprise Service Management case in action: how Utrecht University embarked on their very own ESM journey – and what good it did them.

Inspiration for the festive season? 7 original gift ideas!

Make the most of Cyber Monday and surprise your employees with original festive season gifts. By doing a bit extra you’ll reap double benefits. Read this blog for 7 tips!

The major factor that makes a good service desk employee

Intrinsic motivation is the major factor that makes a good service desk employee. But how do you select team members based on this character trait?

Service Desk Bingo: How many squares can you cross off?

We’ve designed a Service Desk Bingo card that contains a number of common scenarios. How quickly can your team chalk up a full house?

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A look at the service desk of the future

The service desk as we know it won’t exist anymore in 2030. But what will it look like instead? Let’s take a look at the service desk of the future.

Find out where you stand with the TOPdesk Maturity Model

Transform the service departments in your organization into business partners and add continuous value with the TOPdesk Service Excellence Maturity Model.

An example of a simple customer journey map

Ready to start customer journey mapping? Find out what happens when Oliver requests a laptop from your IT department with our simple customer journey map!