Which skills do you need at the service desk? How do personality tests improve team collaboration? And what’s the secret to keeping your service desk employees happy? Service culture ranges from the shared values and beliefs of an organization to the way employees interact with each other – all of which influence your service delivery.
Bridging tech’s gender gap: gender diversity at TOPdesk
Women are still underrepresented in the tech workforce. Find out how TOPdesk deals with gender diversity and how we can contribute to bridging the gap.
Corporate Social Responsibility at TOPdesk: How we’re going to do better in 2022
Read about TOPdesk’s socially responsible resolutions. Discover what we’re doing to become more sustainable, community-minded, and inclusive in 2022.
4 ways Game of Thrones teaches us about customer experience
It’s been a couple years since the completion of HBO’s hugely successful series, Game of Thrones. If you haven’t seen it yet, don’t worry: We won’t spoil the ending for you! Instead, we’d like to share some surprising wisdom that the series’ characters impart about customer experience.
Which Sesame Street character at the service desk are you?
Which Sesame Street character at the service desk are you? Take the quiz to find out and download our Microsoft Teams background for your next video call.
The secret ingredients of successful organizational culture
Find out the secret ingredients of successful organizational culture that’ll make your employees thrive.
Go green or go home: Earth Day projects for your service teams
Curious how your service teams can help save the earth? We share 6 tips for Earth Day projects that’ll help your organization go green.
Utrecht University: Enterprise Service Management case
An Enterprise Service Management case in action: how Utrecht University embarked on their very own ESM journey – and what good it did them.
Inspiration for the festive season? 7 original gift ideas!
Make the most of Cyber Monday and surprise your employees with original festive season gifts. By doing a bit extra you’ll reap double benefits. Read this blog for 7 tips!
The major factor that makes a good service desk employee
Intrinsic motivation is the major factor that makes a good service desk employee. But how do you select team members based on this character trait?
Service Desk Bingo: How many squares can you cross off?
We’ve designed a Service Desk Bingo card that contains a number of common scenarios. How quickly can your team chalk up a full house?
System administrators: the #SUPERHEROES of your organization
What’s your sysadmin superpower? Do you solve every problem, are you the protector, the geek or a legend? Test it with our system administrator quiz!
9 soft skills that are indispensable for your IT department
Soft skills are indispensable for your IT department. Do you want to convey technical knowledge in an understandable way? These are the 9 skills to master!
Improve team collaboration using personality tests
Are personality tests worthwhile? And can they promote teamwork on your service desk? Our conclusion: they are useful, but not the be-all and end-all.
It’s Geek Pride Day! 10 traits that give away our own geek factor
Did you know May 25 is Geek Pride Day? People use this day to acknowledge their geekiness and spread it to other people. In the spirit of Geek Pride, we’ve decided to share 10 things geeky about TOPdesk.
Help your service desk employees find new challenges
Are you helping your employees find a new challenge within the company? If your service desk employees have grown, there’s a good chance that they will go to another employer. Don’t want your talents to leave? Help them to find a new challenge.
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Why your change process is too slow – and how to fix it
The change process can be long and tedious, slowing down your organization. Time to reinvent your CAB. Here’s how.
Find out where you stand with the TOPdesk Maturity Model
Transform the service departments in your organization into business partners and add continuous value with the TOPdesk Service Excellence Maturity Model.